Change Analyst

Change Analyst

CT&C

Permanent

White City, London

Hiring range: £50,000 - £60,000

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

An opportunity to join a dynamic Change Management Team and become a driving force in shaping the future of ITV. You will play a crucial role in guiding employees through transformation, fostering innovation, and ensuring smooth transitions that maximise success.

You'll have the opportunity to collaborate with leadership, influence strategic decisions, and create a lasting impact on both people and processes. If you're passionate about driving change, empowering teams, and making a difference, this is your chance to be at the forefront of meaningful transformation!

The role

Working closely with the Head of Change to identify and document process change and the impact on Commercial, and other teams within ITV. Driving automation, simplification and efficiency through new technology and ways of working.

Support the shaping and delivery of change and work with cross functional departments to implement ITV’s Commercial transformation agenda. Be part of an exciting new initiative at the UK’s biggest Commercial Broadcaster.

Key responsibilities

• Identify key areas of change impacted by piloting, development and roll-out of the Commercial Transformation initiatives.
• Develop plans for your areas of responsibility and track progress, including managing risks and issues. Support implementation plans of the key areas of change across ITV Commercial, and other impacted teams.
• Play an active role in Stakeholder management, engagement and communications.
• Support the implementation of the change activities across ITV Commercial and the Agency groups as we launch and roll out the new proposition across ITV Commercial, its Customers and other ITV teams.
• Support and transition initiatives to their end state operating models i.e., BAU, driving and monitoring adoption.

Key Activities

• Create, evolve and maintain as-is & to-be operating models of the Commercial business covering Process, People and key metrics. Evaluate processes including issues, and opportunities.
• Identify key areas of the business impacted by the planned changes. Work with Product and other teams to understand the impact of the to-be options around the future op model across processes, people and roles, modelling key future volumetric scenarios.
• Support consensus and agreement around the to-be operating model and provide input into high level phasing plans that align to the change approach.
• Involvement in shaping and delivery of business change plans including: Comms approach, Training & Learning approach, User adoption strategy, and stakeholder management.
• Be part of a team responsible for delivery of the change that has been identified and the approach that has been defined.

Other things we’re looking for (key criteria)

• A solid understanding of Change Management principles.
• Analytical and problem solving expertise.
• Experience of identifying and helping to deliver technology enabled business change in large complex organizations.
• Good understanding of business drivers for effective change management and ability to influence, create, and solution process problems and challenges across multiple lines of business.
• Proven track record of having established successful business relationships, and have influenced and engaged with operational stakeholders.
• Ability to explain complex concepts in a clear and simple manner with proven stakeholder communication and presentation skills.
• Experience working with business insights and data visualisation.
• Ideally, knowledge of the UK broadcast industry & broadcast/Over The Top advertising market.
• Significant experience in successfully managing change.
• Extensive experience of working in cross-functional project teams and the delivery of change in fast-moving, learning-based and agile environments.
• Experience in business process mapping and business modelling tools.

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits including:

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Closing date: Tuesday 11th March 2025