Centre Manager

Phoenix Canoe Club & Outdoor Centre; London; On-site; GBP 200,000 +; Full time

Job description

Phoenix Canoe Club Limited is looking to appoint a Centre Manager to run the Phoenix Outdoor Centre based on the Welsh Harp Reservoir in North London. The Centre was established in 2011 and provides adventurous activities to schools, higher and further education, SEND, Pupil Referral Units, youth & community groups, and the public. Our activities include kayaking, canoeing, bell boating, SUP boarding, improvised raft building, sailing, windsurfing, powerboat tuition, orienteering, team building, forest skills, and first aid training. As well as our schools and groups, we also run “Camp Phoenix” school holiday courses and activities, Paddle Parties, and Private Tuition.

Key Responsibilities:

1. Lead, motivate, and manage a team of seasonal and sessional instructors and coaches to provide exceptional service to our participants and user groups.
2. Maintain and enforce strict adherence to Health & Safety standards, ensuring that the Centre operates in accordance with all relevant regulations and guidelines.
3. Foster positive relations with our participants, user groups, and other stakeholders to ensure high levels of satisfaction and repeat business.
4. Administer Centre budget and allocate resources effectively.
5. Collaborate with the Centre Development Director & Trustees to identify areas for improvement and innovation, working together to enhance our programs and services.

Qualifications & Experience:

1. Proven experience in a leadership role in outdoor education and adventurous activities.
2. Strong team management skills.
3. Excellent organisational and financial management skills.
4. In-depth knowledge of Health & Safety regulations and good practice.
5. Exceptional communication and interpersonal skills.
6. Ability to work collaboratively with the Centre Development Director & Trustees to identify areas for improvement and innovation.
7. A range of relevant NGB qualifications including paddle sports and sailing.
8. Experience and input into the accreditation process for AALA, RYA Training Centre, and Paddle UK Delivery Partner.
9. Ability to use (or learn) a number of IT programs including MS Office, Google Suite, WebCollect, WordPress, Xero, etc.

What we can offer you:

We are looking for a candidate to be appointed on a long-term basis, as the ability to develop and nurture relationships is key to the role. It also allows us to work together on continually developing skills so that you are able to achieve the results necessary to maintain Phoenix Outdoor Centre’s position as a leading activity provider in North London. If you are a passionate and skilled leader with a commitment to providing exceptional outdoor experiences and a track record of successful management, we invite you to apply for the position of Centre Manager at Phoenix Outdoor Centre.

Interested candidates should submit their CVs and a cover letter outlining their qualifications and relevant experience to us. Join our team and help us continue to provide transformative outdoor adventures in North London.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £30,000 – £36,000 yearly

About Phoenix Canoe Club & Outdoor Centre:
Phoenix Outdoor Centre is based on the north bank of the Welsh Harp reservoir, one of the largest bodies of water in North London. Since we first opened our doors in 2011, we have been running activities for adults and young people.