Centre Manager

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

We are proud that our summer centres run from 4 to 6 weeks per annum, our students, who are under the age of 18*, come from all over the world, typically staying for 13 nights where they complete a 30-hour English Language Course along with activities on-site, half-day and full day excursions, and evening activities.

Twin Summer Centres are offering residential full-board and non-residential summer contracts at 8 different UK locations: Canterbury, London Docklands, London Greenwich, Nottingham, Crowthorne, Lincoln, Gloucester and Norwich.

The Centre Manager has overall responsibility for the Summer Centre’s non-academic section and is integral to the success of each Centre. The role is ideal if you are highly organised, ready for a challenge, and looking to progress in your career in a multicultural environment within an international company with almost 30 years of experience in Summer Centres. The position requires a steadfast commitment to delivering a high-quality experience to all key stakeholders, from students and Group Leaders to our Host Institutions, whilst ensuring that activity & welfare staff are fully motivated, committed, and driven in making each day a success.

You will oversee the whole programme with the support of your Activity Manager, Welfare Manager, Assistant Welfare Manager and a team of Activity Leaders. The programme runs from breakfast to lights out and you will be fully trained before the centre opening and supported throughout the course of the summer in the day-to-day operation by our experienced Summer Centres Head Office Team. You will use your positive, professional attitude, initiative, creativity, and exceptional organisational skills to make your centre a complete success.

*Some centres may include international high school students who turn 18 before they arrive at the summer centre, there will be appropriate provision and safeguarding measures in place to accommodate them on which you will be fully trained.

Responsibilities

Pre-Contract:

1. Responsible to fully read and understand the job description and job offer before committing to the role.
2. Read and fully understand the Activity Manager and Welfare Manager Handbooks and the roles’ respective job descriptions.
3. Attend any training (online or in person) held by the company.
4. Complete the Safeguarding and Prevent online courses. The link is provided in the job offer.

During Contract:

1. Designated safeguarding lead for the centre.
2. Promote the well-being of all students on site.
3. Have a thorough understanding of Twin Standard Operating Procedures at all times.
4. Think on your feet workable solutions to any problems that arise.
5. Lead welcome meetings and student and Group Leader inductions.
6. Oversee the running of the centre, maintaining high levels of quality in the delivery thereof.
7. Lead the on-site activity & welfare management team, including carrying out their induction and guiding them on all aspects of their role, operating as a pillar of guidance and support.
8. Hold daily Group Leader meetings, taking their views into consideration, treating them with respect and high levels of customer service at all times.
9. Hold daily evening meetings with your management team and activities staff, sandwiching feedback on the day’s operations.
10. Maintain a continuous overview of who is on and off site at all times.
11. Responsible for greeting every group arrival and managing every group departure along with the Welfare Manager.
12. Carrying out the daily lights out walk around along with the Welfare Manager.
13. Answer the emergency phone and manage any emergencies that arise at any time.
14. Meet and collaborate with Host Institution staff on all facilities use and hire, maintaining a flexible approach, always positively representing the company and its values in a professional manner.
15. Monitoring team performance through observations and feedback sessions conducted in a motivationally positive way.
16. Collect, collate, and implement client feedback in line with company-approved policies and procedures.
17. Managing the expenditure budget, the petty cash, and the use of facilities in line with company approved procedures, maintaining cost effectiveness at all times.
18. Live on-site for the duration of the contract on a 6-day per week rotation.
19. Fully read and understand ALL risk assessments and add any extra risks for individual students.
20. Promote the use of English amongst students at all times.
21. Wearing the Twin uniform at all times whilst on duty and actively ensuring all students are wearing lanyards at all times. Dress appropriately at ANY time on campus.
22. Maintain and promote positive student behaviour while maintaining a professional manner at all times.
23. Comply with health and safety at all times.
24. Carry out any other reasonable tasks as required by the company.
25. Supervise mealtimes when required.
26. Maintain a good name and reputation of Twin at all times.
27. When a second language is spoken, interpret for the group leaders or students any important information as advised by the management team.

Post Contract:

1. Complete appraisals and end-of-contract feedback.

Education/Qualification

1. A level or equivalent.

Skills and Experience

Desirable, but not essential:

1. First Aid Certificate completed within the last three years.
2. Experience of working with under 18s.
3. Experience in managing a team.
4. Educated to degree level or currently working towards a degree in education, sports science, dance, drama, or any other related qualification.
5. Safeguarding training.
6. Experience of working in a multi-cultural environment.
7. Customer service experience.
8. Ability to speak a second language.
9. Experience working in a fast-paced and high-pressure environment.
10. Experience working as part of a team.
11. Sports coaching qualifications.

Please note, that having the above skills/qualifications will certainly help in securing a role, but it will not affect the salary range.

Additional Information

Salary: £1,000 - £1,250 per week, plus accrued holiday pay of 12.07% depending on the size of the centre. Centre sizes depend on the average number of students per week: Small Centre, 100; Medium Centre, 250; Large Centre, over 250. Each week includes 1 day off.

Location: Various UK Locations

Contract: Fixed Term – Full Time

Hours: Full time between Monday – Sunday, Centre Dependent

Benefits: Employee referral scheme; Pension contributions; Career development opportunities; Employee Assistance Programme.

Please Note:

The successful candidate must be able to work in the UK.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

1. All gaps in CVs must be explained satisfactorily.
2. Proof of identity and qualifications will be required.
3. Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work.

You can apply using the online service or apply by phoning Jobcentre Plus on:

Telephone: 0800 121 7479

Textphone: 0800 121 7579