Centre Assistant - Part Time

RSPB; Sandy; On-site; GBP 23,000 - 26,000

Job description

Centre Assistant
Reference: MAR20252453
Location: RSPB UKHQ - The Lodge. Sandy, Bedfordshire
Salary: £23,401.00 - £25,121.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata)
Contract: Permanent
Hours: Part-Time, 17.5 hours per week

The successful candidate will be available to work during the day (no evenings), and weekend and Bank Holiday working will be essential. The role is for 17.5 hours working Tuesday, Saturday, Sunday / Monday and Wednesday over a 2 week rota.

We are looking for an enthusiastic team player to join us as a Centre Assistant at The Lodge reserve, Sandy, and help us deliver fantastic customer service.

The main focus of this Centre Assistant role is to serve customers in the shop and ensure they have the best experience possible. You will also help maintain the retail displays, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner. You will also work in the cafe when necessary.

Working on a nature reserve means there’s always plenty going on and you’ll need to be prepared to deal with almost anything. You will receive full training and support on all aspects of RSPB Retail and Food & Beverage, which will enable you to drive sales, be a positive role model to the team, and an ambassador for the RSPB.

Key Responsibilities:

• Ensuring the retail store is delivering the highest standard of customer care.
• Working with the retail management team to achieve financial targets and Key Performance Indicators to deliver against retail store goals.
• Ensure the retail store is commercially merchandised and stock levels are appropriate.
• Ensuring all retail admin, operating processes, security including cash handling and health and safety in the retail store adheres to RSPB procedures.

Essential Qualifications, Knowledge and Skills

• GCSE Maths and English or equivalent.
• Computer literate.
• Enthusiastic approach to work.
• Excellent verbal and written communications skills.
• Ability to plan and prioritise workloads.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Able to build and maintain strong working relationships.
• Ability to work as part of a team.

Desirable qualifications, knowledge, skills, and experience

• Experience of working at a retail environment/visitor attraction.
• Experience of working in a sales background.
• Retail certificate.
• Knowledge of Health and Safety in the workplace.
• Merchandising skills.
• Till operation and payment handling.

Closing date: 23:59, Sun, 13th Apr 2025

We are actively recruiting for this role and will be reviewing applications and conducting interviews on a rolling basis. Don't wait—apply today!

We are looking to conduct interviews for this position from w/c 21st April.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.