Central Hire Desk Controller - Plant Hire

Central Hire Desk Controller - Plant Hire

Location: West Midlands

Package: £26k-£33k + Bonus, Pension, Life Insurance, Discretionary Company Performance Bonus.

The Company:

This is a great opportunity to join a recognised company who are market leaders within Excavation Support and Temporary Works. As part of their continued expansion, they are looking for a Central Hire Desk Controller. All design and manufacture for the provision of modular and bespoke excavation support systems are done in-house. They are well regarded for their personal and high level of customer service and are a professional and forward-thinking company that invests in their employees’ personal development – a great place to develop a career.

Central Hire Desk Controller Responsibilities:

1. Deal with all enquiries for national key accounts.
2. Calculate and supply quotes and work with local depots to plan transport (deliveries & collections).
3. Manage damages, calculate costs and liaise with customers regarding payment.
4. Work jointly with all departments ensuring a high level of customer service.
5. Provide guidance to customers on equipment and resolve issues.
6. Build customer relationships to retain business.
7. Occasionally visit customers with an account manager to help develop and grow business.

Benefits:

• Bonus
• Pension
• Life Assurance
• 22 days + Bank Holidays (increases with service)
• Discretionary Company Performance Bonus

The Ideal Candidate:

• Experience in a Hire Desk role.
• Knowledge of Plant Hire equipment and the sales process (e.g., On-Hires/Off-Hires).
• Confidence in visiting customers when needed.
• IT literate and organised, ensuring all paperwork is coordinated.
• Able to build and develop relationships with customers.
• Must have a full driving licence.

If you think the role of Central Hire Desk Controller is for you, apply now!

Consultant: Sarah Dimmock

Candidates must be eligible to work and live in the UK.