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Cdh Technician

JOHN LEWIS & PARTNERS

Norwich

On-site

GBP 40,000 - 60,000

Full time

30+ days ago

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An established industry player is seeking a dedicated delivery driver who embodies the spirit of customer service. In this role, you'll not only deliver products but also provide an exceptional installation experience for customers. Your responsibilities will include coaching fellow drivers, ensuring safe and efficient loading, and maintaining a respectful interaction with customers' homes. This position requires a valid C1 UK driving licence and a passion for technology. Join a team that values development and customer satisfaction, and make a real impact in the lives of customers every day.

Experience in installation and customer-facing roles is essential.
Must hold a valid C1 UK driving licence and Tachograph Card.

Act as a brand ambassador with a focus on exceptional customer service.
Coach and develop delivery driver colleagues to enhance performance.

Verbal communication skills

Customer service

Physical stamina

Technology understanding

Tachograph Card

DCPC (Drivers Qualification Card)

C1 UK driving licence

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

Being an ambassador for the John Lewis brand with great customer service as your number one priority.
Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
Helping load up your lorry with the day's deliveries working alongside the warehouse team.
Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
Keeping up to date with new products and technologies to help you perform your role at your best.
Maintaining a safe working environment.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
Manual C1 UK driving licence (with a maximum of 6 points).
DCPC (Drivers Qualification Card) and Tachograph Card.
Previous experience driving a 7.5 tonne vehicle.
Previous experience in a customer-facing role.
Great verbal communication skills both over the phone and face to face.
Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
Good understanding of technology.

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