CDH Installer Trainee

About the role

As one of our Installation Trainees, you will be training to become one of our qualified and accredited home installation specialists with the support of our knowledgeable and supportive team based in one of our Customer Delivery Hubs.

Once you are fully trained, you will have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door, installing the products they love into their homes (such as furniture, large electrical appliances, sound systems, and TV sets) as part of a 2-person delivery crew.

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

Your day will see you start at the customer delivery hub you are based at, before heading out en route. Your responsibilities will include:

1. Being an ambassador for the John Lewis brand with great customer service as your number one priority.
2. Helping load up your lorry with the day's deliveries, working alongside the warehouse team.
3. Demonstrating great respect and courtesy for the customer's home and, when necessary, handling unexpected situations and finding the best possible solution for your customers.
4. Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
5. Keeping up to date with new products and technologies to help you perform your role at your best.
6. Maintaining a safe working environment.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

1. Manual C1 UK driving licence (with a maximum of 6-points).
2. DCPC (Drivers Qualification Card) and Tachograph Card.
3. Previous experience driving a 7.5 tonne vehicle.
4. Previous experience in a customer-facing role.
5. Great verbal communication skills both over the phone and face to face.
6. Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
7. Good understanding of technology.

Desirable skills/experience you may have

1. Installation and disconnection of white goods.
2. TV installation.
3. Assembly of flat pack.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

1. It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
2. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
3. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.