CDD Analyst - UK

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

Reporting to the CDD Team Leader (Operations) Sofia, this role is responsible for conducting detailed investigations of Company Digital/Multi Channel UK customers to detect potential money laundering risks and reviewing customers and incidents where risk triggers are identified, or internal thresholds are met. These investigations are conducted to ensure that the customer can legitimately support their levels of play and that there are no clear risk factors in their profile. This is a requirement that aims to reduce the business risk and impact of those customers who are either not willing or able to justify their source of funds as well as being able to prevent the use of the proceeds of crime.

The Team

The Digital CDD UK Teams comprises of colleagues based in Woking, Manila and Sofia and are responsible for all CDD Digital functions relating to UK and ROI Entain Group brand customers. We also work with colleagues in the Retail and International CDD divisions sharing experience, best practice and knowledge to minimize the risk of money laundering to the business.

Key Responsibilities

Main:

1. Produce detailed customer reviews with clear, accurate case files where risk triggers are identified, or internal thresholds are met.
2. Work closely with the Customer Protection Contact Centre to ensure customers are contacted where appropriate to understand their circumstances and provide appropriate Safer Gambling advice.
3. Identify Money Laundering or Terrorist Financing issues and escalate concerns in a timely manner.
4. Review open-source information and documents provided by customers to assess Affordability and evaluate any financial crime or Safer Gambling concerns.
5. Liaise with the UK Retail CDD Team when appropriate to gather full details of cross product customers.
6. Ensure proper record-keeping of data analysed and decisions made.

Occasional:

1. Identify potential improvements in existing standard operating procedures relating to anti-money laundering and safer gambling.

Specialist Skills and Experience

Essential:

1. Proven experience of detailed, investigative, and analytical working practices.
2. Must be detail-oriented and analytical.
3. Strong knowledge and experience of Anti Money Laundering and Responsible Gambling requirements.
4. Motivated, well-organized, and accurate with a high attention to detail.
5. Effective English written and verbal communication skills.
6. Able to work on own initiative and to challenge processes where improvements could be made.
7. Effective teamwork skills.
8. Able to work to strict deadlines and prioritize issues.

Desired:

1. Hold or working towards a professional qualification in AML.
2. Understanding of utilising customer case management systems.
3. Experience of working within AML or Safer Gambling environment in the gambling industry.
4. Proficient in Microsoft Office.

Additional Information

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.