CCTV Security Investigator (Fixed Term Contract)

Company Description

• Contract: 12 Month Fixed Term Contract 42 hours per week
• Salary: Circa £35000
• Location: Roebuck Lane, Smethwick, B66 1BY
• Days of Work: 4 on 4 off
• Start Time: 18:00 - 06:00

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast-paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our National Security Manager is recruiting for experienced and dynamic CCTV Security Investigators to join and strengthen their highly experienced Central Monitoring Team based in Smethwick.

Effective security plays a vital role within the DPDgroup UK Operation, given the nature of our business and our commitment to providing outstanding customer service. Security within the business also extends to the requirement to ensure that our employees and property are safeguarded at all times.

As our CCTV Security Investigator, your role will be varied in nature and it will cover 4 main areas of responsibility including:

Investigation

• Monitor CCTV in order to support the reduction in losses and enforce preventative measures.
• Review CCTV for high value or notable items escalated as lost within the network, that would have a significant impact upon the business if not recovered.
• Report CCTV findings to the relevant Regional Security Manager in a structured and documented manner.
• Provide evidential packs suitable for prosecution cases in conjunction with the Regional Security Managers and police.
• Produce witness statements, exhibits and CCTV downloads to support the prosecution of offenders.
• Attend Court where necessary and provide witness testimony with regards to CCTV evidence.

Compliance

• Escalate to the necessary managers any poor processes identified during CCTV reviews.
• Monitor and review security searches (person/vehicle) conducted by depot staff, compiling summary reports for management scrutiny of compliance.
• Support Quality Audit Managers and Regional Security Managers in instigating and reviewing operational and security process compliance.
• Provide footage to assist training, in support of security, transport and health and safety.

Risk and Alarm Monitoring

• Report security incidents or suspicious behaviour and escalate to the relevant Regional Security Manager.
• Monitor and respond to intruder alarms during periods of depot lockdown.
• Monitor and respond to access control alarms and unauthorized access events, providing information to the Regional Security Manager and reporting on non-compliance.
• Review depot lockdown processes on CCTV, ensuring that the agreed procedures are followed correctly.
• Consolidate and monitor potential areas of risk, preparing reports to justify change.

Network Support

• Assist with the planning of new depot CCTV installation, highlighting lessons learnt and the shortfalls of the existing system.
• Identify trends, understand analytical products, and report the same to management.

Qualifications

About You

We would expect you to have extensive knowledge and experience of operating CCTV systems. You will be able to work on your own initiative to conduct CCTV operations and investigations to identify those involved in theft, fraud and non-compliance. You must also have experience of producing evidential reports, witness statements and exhibits to support police investigations. We would also expect:

• Excellent time management skills.
• Excellent communication skills, both oral and written.
• Good interpersonal skills.
• Be a good team player and have a flexible approach to work.
• Prepare management information for presentations and dissemination.
• Previous knowledge or experience of the logistics or parcel delivery industry (preferred).
• Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

A good knowledge of Criminal Law and Employment Law, including evidential standards required for prosecutions and GDPR would be advantageous as would a valid SIA CCTV Operators Licence.

Additional Information

We recognise that our people are at the heart of our business; without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:

• Holiday trading.
• Enhanced maternity and paternity package.
• Free life assurance of 4 x salary on joining the pension scheme.
• Free onsite car parking for all employees.
• Health Kiosks visiting every location.
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
• Milestone Days off to celebrate with your family and friends.
• Free eye tests and support with the cost of glasses.

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.