CCTV Operator

Join us and help deliver the exceptional, every day.

Vacancy Reference: 70376

Location: Northampton

Our values and behaviours

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job Objectives And Responsibilities

• To utilise Sainsbury's remote CCTV facility to identify and monitor security incidents, thereby reducing dishonesty and criminal activity across the Sainsbury's estate.
• Work within geographic Zonal Teams in producing CCTV and CWC footage of incidents to identify local and organised criminals.
• Produce CCTV and CWC footage in an evidential format to support Police investigations and secure Criminal Justice Outcomes.
• Working directly with the key support functions such as store security teams, Sainsbury's SOC and operational teams reacting to live criminal activity.
• To support in reducing criminal activity within stores by both reactive and proactive approaches to the role.
• Effectively carry out administrative tasks with meticulous attention to detail.
• Working within the geographic Zonal Team to reduce harm to Sainsbury's and support the contract's strategic plan and assessment.

Main duties

To deliver exceptional service to Sainsbury's through live and retrospective CCTV review whilst achieving KPI targets:

• Utilising the remote CCTV system to identify prolific offenders and organised crime groups who target Sainsbury's stores, supporting the deployment of security solutions.
• Utilising your skills and knowledge of offending, you will be responsible for effectively planning suitable stores for a focused CCTV review either through local knowledge or other intelligence sources, building positive relationships with all key support functions.
• To effectively operate Sainsbury's remote CCTV facility whilst adhering to GDPR guidance and Mitie/client legal teams.
• Be a direct support function to the Zonal Team setup within the SOC (Security Operations Centre).
• Preparation of all CCTV material required for review/ further investigation or dissemination.
• Completion of evidential Police statements (MG11) alongside any other necessary administrative duties.
• Drive service excellence across the entire contract and share best practice by commitment to regular communication with key support functions.

Person Specification

• A valid frontline and SIA CCTV license is desirable.
• Experience of security within a retail environment.
• Demonstrable competence in the detection of dishonesty/criminal activity.
• Ability to provide support in a constructive way in a challenging environment.
• Effective team player but must also be capable of working unsupervised.
• Ability to work in a fast-moving security environment.
• Strong capability in the use of CCTV technology.
• Good attention to detail.
• Excellent organisation and communication skills.

Health And Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Note

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

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