CCTV Coordinator

At Lanes Group, nothing is more important than the health, safety, and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectively.

Strong leadership is at our heart, supporting our people to ensure they are engaged with purpose, rewarded, and recognized whilst delivering absolute operational excellence. This is a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role, we ensure our organization is known for being the best in everything we do, leaving a legacy of absolute quality and compliance, and keeping our promises at all times is our absolute mantra.

The CCTV Coordinator role is designed to empower our client, Southern Water, with valuable insights into the condition of their network. This will facilitate a strategic approach to planning proactive maintenance cleans and provide clear evidence of successful resolutions for reactive operations, driving efficiency and reliability across their business.

Position: CCTV Coordinator
Location: Customer Solution Centre, Worthing, East Sussex
Job Type: Permanent, full-time
Hours: Monday to Friday, 37.5 hours per week
Salary: £34,000 per annum, depending upon experience

About The Role

Due to continued growth and development, we are now looking for customer-focused people to join us in our Utility Division, working on our Southern Water contract service to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:

• Reviewing CCTV footage captured by engineers on waste networks attendances.
• Recommending further sewer cleaning works, including sewer rehabilitation.
• Ensuring all footage matches the activity requested.
• Raising engineer re-attendances where required to ensure works are completed correctly.
• Escalating any problems with CCTV footage.
• Liaising with Planners, Engineers, Field Management Teams, and Southern Water Stakeholders.
• Being aware of Lanes Group policies and your responsibilities towards them.
• Any other reasonable ad-hoc duties, tasks, and projects requested by the management team.

What We Are Looking For In You

• Proficiency in Microsoft Office Suite.
• Great organizational skills and the ability to multitask and prioritize your workload.
• Strong interpersonal, relationship-building, and networking skills.
• The ability to handle confidential information with care, taking into account UK GDPR legislation.
• Excellent communication, both verbal and written.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group is a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Please be aware this advert will remain open until the vacancy has been filled, not necessarily to the advertised close date. Interviews will take place during this time; therefore, we encourage you to apply early to avoid disappointment.