CCTV Control Room Operator

Join us and help deliver the exceptional, every day.

Control Room Operative Duties & Activities

The Control Room Operative plays an integral role in ensuring that consistently high standards of security, safety and customer care are delivered at all times to staff, assets and visitors on site. At the Mailbox, we strive to achieve quality in everything we do. This means ensuring we continue to offer innovative services to our clients which positively contribute to providing a safe environment for visitors, contractors and colleagues.

Objectives

1. To ensure the security and safety of the client team staff, contractors, working colleagues;
2. To protect the assets of the client by following recognised best practice techniques/procedures
3. To ensure the security and safety of the site
4. To effectively organise and manage workloads as required without compromising quality of service provision
5. To respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site Emergency Response procedures.

Main Tasks

1. To monitor operational CCTV camera images within the Security Control Centre remit
2. To operate effectively all operational CCTV camera technologies
3. To prepare and maintain Security Control Centre equipment for operational use
4. To operate all other associated security control room technologies (perimeter alarms/object alarms/access control alarms)
5. Provide a high level of service to our clients with the emphasis on customer interaction.
6. To complete all administrative tasks to support the above
7. To interact with Emergency Services as required
8. Monitor all regional CCTV camera images to recognised best practice standards.
9. Observe the location of all security team members to enhance safety and provide best incident response resource solutions.
10. Perform monitoring tasks in line with all standing operational procedures.
11. Control the operation of all CCTV cameras to carry out necessary patrols.
12. Inspect equipment for failures and faults.
13. Arrange for the collation and viewing of CCTV images in response to incident investigation in line with the CCTV Code of Practice
14. Maintain accurate records and logs of all/any events.
15. Inform other team members of actions to ensure contingency of operations.
16. Communicate with operational staff concerning incidents, ensuring that all information escalation routines are observed.
17. Follow set procedures in the event of any incident/emergency event occurring.
18. Operation of the Control Room switchboard
19. Providing an immediate response to any major/minor site incidents.
20. Follow any such reasonable instruction as issued by Senior Line Management.
21. Ensure a detailed handover is given to the oncoming Controller.
22. To log defects on the CAFM system.

Core Skills & Competencies

1. Good communication skills essential, both written and oral.
2. Ability to operate in a pressurised environment.
3. Excellent customer service.
4. The ability to write short reports and follow written instructions.
5. Attention to detail and proactive.
6. Demonstrable proactive and professional approach to security.
7. The ability to use your initiative and make quick decisions to deal with unexpected situations.
8. Able to work in an outdoor environment in all conditions.
9. Honesty and integrity.
10. A polite and helpful manner.
11. To follow correct radio procedures at all times.
12. The confidence to challenge people where necessary.

Experience

1. Retail experience preferred but not essential.
2. Applicants must have a 5-year checkable history.
3. You must successfully pass a PSNI check as per BS and BS screening.
4. Ability to work in a fast-paced environment.
5. Ability to manage workload to meet team deadlines.
6. A willingness to learn and develop and show high level of commitment and professionalism.

Professional Qualifications/Education

1. SIA CCTV licence – essential.
2. SIA DS licence – desirable.

Personal Attributes

1. Positive attitude
2. Personable nature
3. To have a smart appearance

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle.

You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.