CCaaS Sales Lead

Capgemini UK; London; Hybrid; EUR 60,000 - 100,000; Full time

Job description

Job Title:CCaaS Sales Lead

About the job you’re considering

As a CCaaS Sales Lead, you will be responsible for supporting the growth of the Contact Centre and Customer Service business at Capgemini and lead the sales execution for opportunities in this space. You will be expected to work cross-functionally across Market Units, Business Units and Marketing teams to maximise the revenue potential in this area.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your Role

• Identification of new opportunities to sell Contact Centre as a Service solutions, working with Capgemini internal stakeholders and Market Units, and effectively managing internal and external relationships.
• Interfacing with key Vendor partner stakeholders.
• Play an active role in supporting sales opportunities, acting as the liaison between Capgemini delivery units and partners; supporting the deal strategy, taking part in deal reviews and ensuring quality in both the Capgemini and partner response to RFPs/tenders.
• Managing the CCaaS pipeline and support the Capgemini Digital Customer Experience (DCX) business unit in developing new business opportunities.
• Input into the CCaaS GTM including creation of offers in this space.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.

Your skills and experience

• Must have 10+ years of previous CCaaS software or relevant technology sales experience with proven track record in meeting/exceeding sales targets.
• The ideal candidate would have experience working for or in partnership with Tier-1 Global System Integrators like Capgemini and understand how to navigate such a matrix organisation.
• Experience working as part of a cross-functional team and be able to manage internal and external stakeholders.
• Relevant domain experience (Customer Experience, Contact Centre, AI, Digital Engagement, Telecoms) is required.
• Ability and flexibility for travel as needed, mostly to London or around the UK.

Your security clearance

Baseline Personnel Security Standard (BPSS)

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.

There are other criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

What does ‘Get The Future You Want’ mean for you?

We realise a Total Reward package should be more than just compensation. At Capgemini we offer a range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com