Catering & Retail Support Assistant

An exciting opportunity has arisen to join our busy Facilities Catering Services Team within the Directorate of Facilities and Estates.

You will be responsible to help provide a counter service and provide support and assistance to the regeneration and fresh cooked menu provided by the catering locations for service users and staff. This includes helping with the day-to-day provision of all the catering provided within the location including hospitality, vending, retail, and patient feeding.

Working as part of the Catering Team, you will assist in all aspects of food preparation, service, wash-up, and cleaning duties to deliver meals to the ward areas and retail outlets as quickly and efficiently as possible to ensure that the quality and temperature of food is not affected in transit and storage.

As part of your role, you will hygienically clean the kitchen area and its equipment, adhere to all food safety procedures and practices, and provide a high-quality service to all customers using all catering facilities while providing efficient clerical and administrative support.

• Ensure high standards when working individually or as part of the team and be aware of the Trust’s objectives and priorities. The Trust’s success depends on all staff playing an active role to ensure that existing areas of good practices are universally embedded within the organisation.
• Understand the Trust’s key priorities and those for your Directorate and Service, and help translate these into key priorities for your workplace.
• Understand level 1 Equality and diversity.
• Demonstrate courteous behaviour.
• Respond with humanity and kindness to every person by listening attentively and respecting others in conversations.
• Administer specified shifts as required.
• Promote an effective team ethos.
• Provide the highest quality of customer service by listening to and acting on feedback.
• Ensure your mandatory and essential staff training is appropriate and up to date.
• Fully engage in the Annual Review process.
• Work in partnership to achieve the best possible outcomes for our customers.
• Support your colleagues to work well together to achieve common goals and objectives.
• Assist in the induction of new staff and demonstrate your activities to new employees and students within the work area.
• Take part in regular meetings to achieve the best possible outcomes for our customers.

The department provides a meal service for approximately 400 patients and caters for up to 1,500 staff and visitors daily over seven days per week, including weekends and bank holidays.

For further details or informal visits, contact:
Name: Nathan Simms
Job title: Catering & Retail Operations Manager
Email address: nathan.simms@nhs.net
Telephone number: 01803656814