Catering Manager

Full-time • Front of House • 45.00 Hours per week •

Searcys are looking for a Catering Manager to join the team at the National Army Museum.

As a Catering Manager you will be a key leader in the organisation, responsible for overseeing day-to-day operations, driving business growth, and ensuring the overall success of your team and on-site Cafe Bar and Restaurant. You will have a proven track record in strategic leadership and establishing a positive, nurturing, and inclusive working environment for your team.

As a Catering Manager, you will receive the following industry-leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependent on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venues
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

The Catering Manager will oversee events and the on-site Cafe Bar and Restaurant by creating and maintaining standards while driving sales and building relationships with clients.

Job Type: Full Time

5 days out of 7

8AM to 4PM

• Supervision and Training: Recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management: Oversee the flow of events and on-site Cafe Bar and Restaurant, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels, working closely with the back of house and manager on site.
• Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Solicit feedback from clients to continuously improve catering services.

Minimum Requirements:

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• Draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective

We are the oldest caterer in the UK, having been founded in 1847. Working with us will give you an opportunity to be part of some of London's most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special. We are an employer with a rich history and an established reputation, which will provide you with an enormous sense of pride and belonging.