Catering Duty Manager

Job Title: Catering Duty Manager
Reporting to: Head of Catering
Location: Colchester United Football Club

Salary: GBP25,000-GBP27,000 plus an additional GBP1,000 starting bonus after 6 months

Job Description:

Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.

Additionally, upon successfully completing six months in this position, you will be rewarded with a fantastic GBP1,000 bonus.

Key Responsibilities:

1. Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
2. Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
3. Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
4. Ensure all catering areas are well-stocked before matches and events to maximise sales.
5. Minimise stock wastage through effective ordering and allocation.
6. Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
7. Coordinate setup for the next event/match, keeping costs low.
8. Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
9. Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
10. Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
11. Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
12. As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.

Personal Specification:

1. Proven experience in successfully leading, managing, and motivating teams.
2. Flexibility is key be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
3. Punctuality and impeccable personal presentation are essential.
4. Passionate about delivering outstanding customer service and creating memorable experiences.
5. Mindful of cost control measures and resource optimisation.
6. Strong awareness of Health and Safety practices.
7. Excellent communication skills to foster positive relationships with colleagues and customers.
8. Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.

Hours of Work:

40 hours per week