Case Officer / Investigator

Newly created opportunity to join a growing organisation as a case officer

• Monitor compliance in line with a new sector Code

About Our Client

Our client is a growing public sector organisation.

Job Description

Case Officer / Investigator
Location: Remote

Role Responsibilities:

• Contribute to the delivery of the organisation's legal duty to monitor compliance in an independent, robust and efficient way.
• Assess compliance in line with the Complaint Handling Code, taking a fair, evidence-based, and proportionate approach.
• Follow established methodology.
• Make decisions and orders based on robust assessments that ensure compliance with the Complaint Handling Code.
• Support the development and implementation of initiatives to create a continuous learning and improvement approach to service delivery.
• Adhere to quality control and assurance processes, ensuring delivery of high-quality correspondence and reports.
• Maintain effective relationships with key stakeholders to support change to complaint handling across the sector.

The Successful Applicant

Case Officer / Investigator
Location: Remote

Essential Qualifications:

• Strong working background in assessing compliance against a set of standards.
• Experience in impartial and evidence-based report writing and decision making.
• Awareness of researching and acting on legislation and good practice.
• Experience in carrying out engagement and feedback activities such as consultations or surveys.
• Skilled in conducting detailed assessments of data and information from multiple sources.
• Skilled in managing multiple cases to successful resolution.
• Adept at high-quality communication, in person and electronically, conveying and understanding complex messages, listening and reacting, engaging with empathy, compassion, and enthusiasm.

What's on Offer

Position: Permanent opportunity
Location: Remote position with occasional travel
Salary: £41,000
Sector: Public Sector and Government