Case Administrator (Band 2)

Brook Street; Kidlington; On-site

Job description

I have an exciting opportunity for a Case Administrator role paying £11.44 per hour based in Kidlington. Initial contract length is until June 2025.

Summary

The job holder will provide administrative support within the Probation Service, ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties

1. Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
2. Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
3. Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
4. Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
5. Provide cover for an effective and efficient reception and telephone enquiry service.
6. Act as single point of contact within unit for specialist area of work as required.
7. Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
8. Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
9. Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.

Working Hours: 8-4pm

If this sounds like the role for you, please apply online.