Care & Quality Compliance Administrator

First City Recruitment Solutions; Swindon; On-site; GBP 26,000; Full time

Job description

First City is a respected care provider, known for our dedication to delivering exceptional care to our customers. We take pride in maintaining the highest standards of care and compliance with all regulatory requirements. Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.

We are seeking a friendly, detail-oriented, and professional individual with excellent communication skills to join our team as a Compliance Administrator. This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.

Location: Swindon
Salary: £26,000
Hours: 40 hours per week (08:30 am-5:00 pm, Monday to Friday) - Some flexibility may be needed to meet the needs of the business.

The Role

This position is ideal for someone with at least 6 months of hands-on care experience who is ready to take on a role focused on ensuring the highest compliance and care quality standards. As a Compliance Administrator, your responsibilities will include:

• Monitoring alerts from our care system
• Reviewing carers' notes to ensure they meet quality and regulatory standards
• Proactively addressing gaps in care delivery in collaboration with staff
• Effectively escalating issues to the appropriate personnel when needed
• Ensuring strict adherence to CQC regulations and compliance standards
• Conducting follow-ups on outstanding matters and documenting actions
• Supporting staff through constructive and professional conversations
• Promoting best practices across care teams
• Reviewing written statements
• Developing action plans in line with audit findings to drive continuous improvement

The above is not an exhaustive list of duties.

Additionally, you'll have opportunities to shadow colleagues in the community to strengthen quality assurance, align policy with practice, and foster open communication. This hands-on approach promotes trust and teamwork, ensuring the highest care standards for our customers.

What We're Looking For

• Experience: Minimum of 6 months' hands-on care experience is required.
• Skills: Confident, assertive, and able to challenge constructively and professionally.
• Knowledge: Familiarity with CQC regulations, Fundamental Standards, and Person-Centred Plans.
• Communication: Strong written and verbal communication skills.
• Proficient with technology: Competent to use various computer systems.
• Personality: Friendly, enthusiastic, and trustworthy with a can-do attitude.

In return, we offer:

• Excellent training and support
• Access to Blue Light Card discount scheme
• Motor maintenance discount with a local garage
• 28 days annual leave entitlement, inclusive of public holidays
• Access to Employee Assistance Programme with Health Assured
• Free onsite parking
• Workplace pension with Nest
• Refer-a-friend scheme

Why Join Us?

If you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you. At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives.