Care Home Administrator

NHS; Stourbridge; On-site; GBP 20,000 - 30,000

Job description

Barchester Healthcare is looking for an experienced and dedicated Administrator to join their team at a brand new care home in Stourbridge. The role involves providing support to the General Manager to ensure the efficient running of the high-quality care home, including managing customer experience, HR, recruitment, payroll, finance, and supervising junior members of the administration team.

Main duties of the job

The Care Home Administrator will be responsible for promoting a warm and welcoming environment, managing enquiries and showrounds, supporting resident and family feedback, assisting with staff recruitment and onboarding, preparing payroll, providing HR guidance to employees, ensuring secure storage of personal files, attending meetings, managing rotas, petty cash, and resident fund accounts, and offering guidance on staff development opportunities.

About us

Barchester Healthcare is a leading provider of high-quality care homes across the UK. They are dedicated to ensuring their team members are respected and their contributions are valued, as evidenced by their accreditation as one of the best companies to work for in the UK.

Job responsibilities

Barchester Healthcare is looking for an experienced and dedicated Administrator to join our team at our brand new care home in Stourbridge and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high-quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance, and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES

1. Promote a warm and welcoming environment for residents, staff, and visitors.
2. Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.
3. Drive the occupancy and reputation of the Care Home as part of a community engagement team.
4. Support resident and family feedback with a focus on customer care.
5. Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
6. Payroll preparation for home-based staff.
7. Provide advice and guidance to employees on queries using the HR tools and resources available.
8. Ensure that all personal files are stored securely.
9. Attend meetings and produce accurate notes and minutes where required.
10. Ensure all rotas are complete.
11. Manage safe contents, petty cash, and resident fund accounts.
12. Update ad-hoc training, supervisions, and appraisals on staff records.
13. Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications.

NEED TO HAVE

• Experience in a customer-facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and the ability to prioritise.
• Proficient user of Microsoft Office, specifically Word, Excel, and Outlook.
• CIPD qualification would be beneficial.

REWARDS AND BENEFITS

• Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection.
• Unlimited access to our generous refer a friend scheme, earning up to £500* per referral.
• Access to a wide range of retail and leisure discounts at big brands and supermarkets.
• Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence.
• Confidential and free access to counselling and legal services.
• Tax code review service, where we will check that you are on the right code and paying the right level of tax.
• Option to join our monthly staff lottery alongside thousands of colleagues across the UK.

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester is dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Person Specification

Qualifications

• Experience in a customer-facing role, previous involvement in HR administration and recruitment, high level of attention to detail and ability to prioritize, proficient in Microsoft Office (Word, Excel, Outlook), and a CIPD qualification would be beneficial.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.