Care Coordinator - Finding and Matching

Job Title: Support Worker Scheduler & Coordinator
Salary: £26,135.20 pro rata which is £18,668 for 25 hours per week (hourly rate equivalent is £14.36 per hour)
Hours: 25 per week (mostly Monday to Friday with some flexibility to work very occasional evenings and weekends)
Responsible to: Outreach Manager

Summary of post

The aims of this role are to work together with the Outreach Manager and Senior project and Case Worker in coordinating and providing person-centred support for Centre 404’s Finding and Matching Service, supporting service users to become valued and participating members of the community in which they live by achieving maximum independence and integration.

This role will take a lead on organising rotas of case work for service users and families, and the holder will play a pivotal role in coordinating the staff team. The holder will assist the Outreach Manager and Senior project and Case Worker with invoicing for the service and take a lead with organising staff training. This role covers administration of cases for new referrals and the holder will be expected to encourage and develop the team to promote the wellbeing of the service users and ensure that they have fulfilled and meaningful lives.

Main responsibilities

1. Support to current service users and potential new service users
   To have a positive and person-centred approach to working with service users.
   To use a positive behaviour support model and promote this approach with all team members.
   To administer case work for an agreed case load of service users, including handling issues, working with family members, support workers and professionals, and responding to queries.
   To work in line with the values of the service, working in such a way that encourages service users to be involved in day-to-day and long-term decision-making, enables them to build confidence, self-esteem and fulfilment and empowers them to use community facilities to develop leisure and social activities and skills, including finding employment, college placements, and having relationships.
2. To support the service users in managing their needs, including health needs and accessing appropriate health services, supporting people with personal care as necessary and in a respectful way, and with managing rent, finances and claiming their rightful benefits.
3. To adhere to safeguarding procedures and to remain vigilant for signs of abuse, taking immediate action and reporting all issues of concern with the line manager and relevant authorities.
4. To work with service users in such a way that takes account of their individual, cultural and spiritual preferences.
5. To liaise and work in partnership with Care Managers, families/carers, advocates, DWP and other professionals, outside bodies and stakeholders where appropriate.
6. To support service users in the organisation around their regular Person-centred Planning meetings. Participate in and prepare reports for these meetings where appropriate, and support service users to have their voices heard.
7. To plan and work as a team with other staff members, including passing on relevant information to other team members, using agreed communication procedures, and ensuring the appropriate flow of information between relevant people.
8. Lead on ensuring the service’s compliance with Health and Safety standards, and ensuring that risk assessments are developed where necessary and adhered to and that all required records are kept.
9. Develop and update guidelines and other documentation as appropriate and required, in partnership with service users and families as far as possible, and ensure that these are shared.
10. To keep regular and consistent records and write reports in the appropriate files and databases.
11. Daily use of IT systems such as Microsoft Office and Charity Log data systems.

The full job description and person specification can be found here:

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of vulnerable people and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

How to apply: Please submit a CV to recruitment@centre404.org.uk along with a cover statement (either within the email itself or as an attachment) addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889