Care Coordinator - Clinical Hub Services

Job summary

Care Coordinator Clinical Hub Services

Salary: Mulberry Pay Scale, Grade Damson £28,400 - £32,230 pa

Hours: Full time - Approximately 150 hours over four weeks. Worked in 12 hours shifts (8am - 8pm) inclusive Weekends and public Holidays.

Length of Tenure: Permanent

It is an exciting time at Trinity as we launch our new community services, which make up our new clinical hub. The new services have been developed to streamline the coordination of care for patients, address the evolving palliative and end of life care needs of our local population and maximise the flexibility and responsiveness we can offer.

We are looking for an experienced, enthusiastic, and highly motivated individual to take up the post of a Care Coordinator within the Clinical Hub Services. This post is suited to a Care Coordinator with some experience or knowledge of Coordination of patient care in various settings. Supporting patients to achieve their preferred place of care, avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital.

You will be a key member of the Clinical Hub Services, and the wider multidisciplinary team working across Royal Trinity Hospices community catchment area supporting patients with urgent and complex specialist palliative care needs wherever they call home.

Main duties of the job

• To support the functions of the Clinical Hub including:

1. First Contact
2. Rapid Response
3. Specialist Community Nursing

• To support the single point of access to all Trinity's care services
• To be the point of contact for all queries from patients; their carers and health and allied health care professionals
• To ensure patients, their friends and families are allocated to the right service, with the right professional, at the right time.

About us

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

Job description

Job responsibilities

The goal of this service is to support patients to achieve their preferred place of care and death, to avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital. This role plays a vital part in achieving this.

The Care Coordination Service aims to improve the coordination of a wide range of care provided to specialist palliative care patients and their families within the Royal Trinity catchment area.

The key elements of the role are:

• To support the single point of access to all Trinity's care services
• To be the point of contact for all queries from patients; their carers and health and allied health care professionals
• To ensure patients, their friends and families are allocated to the right service, with the right professional, at the right time.

You will be working as part of a team under the direction of the Lead Coordinator. However, you will need to use your own initiative to liaise with specialist palliative care patients, their families and healthcare professionals with the key aim of improving access to and coordination of services provided by other health, social and voluntary care agencies.

The nature of the role may involve interactions with distressed and anxious patients and their carers and families.

Person Specification

Experience

Essential

• Effective communication: inter-personal and organisational skills, face to face, in writing and over the telephone

Desirable

• Previous Telephone and Customer Service experience
• Previous experience of working in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Trinity Hospice

Address

30 Clapham Common North Side

London

SW4 0RN

Employer's website