Care Coordinator

Enviva Complex Care, part of the Sonderwell Group, is committed to providing high-quality healthcare services to our clients, offering compassionate, person-focused care that promotes independence and improves quality of life. We are seeking a dedicated and experienced Care Coordinator to join our growing team. This role is essential to ensuring that our clients receive the highest quality of care and that our support workers are well-supported and motivated.

Main duties of the job

As the Care Coordinator, you will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics. Key responsibilities include developing and managing care schedules, monitoring and addressing cancelled care hours, overseeing high-quality, person-centred care, hosting team meetings, recruiting and matching support workers to clients, collaborating with HR and Clinical Leads, coordinating with internal and external stakeholders, supervising care and medication standards, and planning and deploying resources efficiently across care packages.

About us

Sonderwell is a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You'll find a place where you can learn, develop and grow into the role that best suits you. And you'll join a close-knit, supportive team who are always looking out for each other.

Job responsibilities

About the Opportunity:

Enviva Complex Care, part of the Sonderwell Group is committed to providing high-quality healthcare services to our clients, offering compassionate, person-focused care that promotes independence and improves quality of life. We are seeking a dedicated and experienced Care Coordinator to join our growing team. This role is essential to ensuring that our clients receive the highest quality of care and that our support workers are well-supported and motivated. This is an exciting opportunity for a proactive individual with experience in domiciliary care who thrives in a dynamic environment and has a passion for leading others.

As the Care Coordinator, you will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics.

Key Responsibilities

Client Care

• Develop and manage care schedules to meet clients’ needs, ensuring coverage for staff absences.
• Monitor and address cancelled care hours with Team Leaders.
• Oversee high-quality, person-centred care and maintain strong communication with clients and families.
• Host team meetings to promote collaboration and problem-solving.

Staff Management

• Recruit and match support workers to clients in partnership with recruitment.
• Collaborate with HR and Clinical Leads to address staff issues and ensure ongoing training.

Communication and Collaboration

• Coordinate with internal and external stakeholders to ensure seamless care.
• Supervise care and medication standards and maintain accurate records.
• Report on client progress and share service impact with stakeholders.

Operational Efficiency

• Plan and deploy resources efficiently across care packages.
• Support scheduling, billing, payroll, and participate in the on-call rotation.

About You

• Strong customer service skills with experience in domiciliary care or a similar environment.
• Outstanding communication and logistical planning skills.
• Ability to work both independently and as part of a team, with a calm approach under pressure.
• Mentoring and coaching experience to support the development of other team members.
• Own transport is essential.

What We Offer

• Basic Salary up to £27,500 depending on experience
• Be part of a committed team dedicated to making a difference in clients’ lives.
• Growth opportunities and a supportive work environment.

Apply Today!

If you're passionate care and want to be part of a team that truly makes a difference, we'd love to hear from you #Sonderwell

Job description

Job responsibilities

About the Opportunity:

Enviva Complex Care, part of the Sonderwell Group is committed to providing high-quality healthcare services to our clients, offering compassionate, person-focused care that promotes independence and improves quality of life. We are seeking a dedicated and experienced Care Coordinator to join our growing team. This role is essential to ensuring that our clients receive the highest quality of care and that our support workers are well-supported and motivated. This is an exciting opportunity for a proactive individual with experience in domiciliary care who thrives in a dynamic environment and has a passion for leading others.

As the Care Coordinator, you will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics.

Key Responsibilities

Client Care

• Develop and manage care schedules to meet clients’ needs, ensuring coverage for staff absences.
• Monitor and address cancelled care hours with Team Leaders.
• Oversee high-quality, person-centred care and maintain strong communication with clients and families.
• Host team meetings to promote collaboration and problem-solving.

Staff Management

• Recruit and match support workers to clients in partnership with recruitment.
• Collaborate with HR and Clinical Leads to address staff issues and ensure ongoing training.

Communication and Collaboration

• Coordinate with internal and external stakeholders to ensure seamless care.
• Supervise care and medication standards and maintain accurate records.
• Report on client progress and share service impact with stakeholders.

Operational Efficiency

• Plan and deploy resources efficiently across care packages.
• Support scheduling, billing, payroll, and participate in the on-call rotation.

About You

• Strong customer service skills with experience in domiciliary care or a similar environment.
• Outstanding communication and logistical planning skills.
• Ability to work both independently and as part of a team, with a calm approach under pressure.
• Mentoring and coaching experience to support the development of other team members.
• Own transport is essential.

What We Offer

• Basic Salary up to £27,500 depending on experience
• Be part of a committed team dedicated to making a difference in clients’ lives.
• Growth opportunities and a supportive work environment.

Apply Today!

If you're passionate care and want to be part of a team that truly makes a difference, we'd love to hear from you #Sonderwell

We are Sonderwell

At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

Person Specification

Qualifications

• Strong customer service skills with experience in domiciliary care or a similar environment, outstanding communication and logistical planning skills, ability to work both independently and as part of a team with a calm approach under pressure, mentoring and coaching experience to support the development of other team members, and own transport is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.