Care Coordinator

NHS; Wokingham; On-site; GBP 23,000 - 28,000

Job description

The Sonderwell Group is committed to providing high-quality healthcare services to our clients, offering compassionate, person-focused care that promotes independence and improves quality of life. We are seeking a dedicated and experienced Care Coordinator to join our growing team. This role is essential to ensuring that our clients receive the highest quality of care and that our support workers are well-supported and motivated.

Main duties of the job

As the Care Coordinator, you will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics. Your key responsibilities will include developing and managing care schedules, monitoring and addressing cancelled care hours, overseeing high-quality, person-centred care, and maintaining strong communication with clients and families. You will also be responsible for recruiting and matching support workers to clients, collaborating with HR and Clinical Leads to address staff issues, and ensuring ongoing training. Additionally, you will coordinate with internal and external stakeholders, supervise care and medication standards, maintain accurate records, and report on client progress and service impact.

About us

Sonderwell is a UK-wide care provider, dedicated to giving our clients the best possible care so they can live their own unique lives. We believe in caring for our carers, so they deliver better care for our clients. You'll find a place where you can learn, develop and grow into the role that best suits you, and you'll join a close-knit, supportive team who are always looking out for each other.

Job responsibilities

Key Responsibilities

Client Care

• Develop and manage care schedules to meet clients’ needs, ensuring coverage for staff absences.
• Monitor and address cancelled care hours with Team Leaders.
• Oversee high-quality, person-centred care and maintain strong communication with clients and families.
• Host team meetings to promote collaboration and problem-solving.

Staff Management

• Recruit and match support workers to clients in partnership with recruitment.
• Collaborate with HR and Clinical Leads to address staff issues and ensure ongoing training.

Communication and Collaboration

• Coordinate with internal and external stakeholders to ensure seamless care.
• Supervise care and medication standards and maintain accurate records.
• Report on client progress and share service impact with stakeholders.

Operational Efficiency

• Plan and deploy resources efficiently across care packages.
• Support scheduling, billing, payroll, and participate in the on-call rotation.

About You

• Strong customer service skills with experience in domiciliary care or a similar environment.
• Outstanding communication and logistical planning skills.
• Ability to work both independently and as part of a team, with a calm approach under pressure.
• Mentoring and coaching experience to support the development of other team members.
• Own transport is essential.

What We Offer

• Basic Salary up to £27,500 depending on experience
• Be part of a committed team dedicated to making a difference in clients’ lives.
• Growth opportunities and a supportive work environment.

Apply Today!

If you're passionate about care and want to be part of a team that truly makes a difference, we'd love to hear from you.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.