Care Coordinator

Care Coordinator - LD&A

Xyla (part of Acacium Group)

Full Time, Permanent - Hybrid - Bristol, BS13 8BX

£25,000 per annum

Monday to Sunday- (7am - 9pm on a rolling rota)

9 day fortnight available

Unlock your potential:

Join our team as a Care Coordinator in our Learning Disability and Autism team in our Bristol office working in a hybrid model, where you'll coordinate our care work alongside dedicated colleagues to support our clients and healthcare workers. We're looking for candidates who can expertly manage a heavy workload while maintaining a high standard of service. Your role will involve leveraging your knowledge, experience and adaptability, utilising excellent telephone skills, and employing a business-focused approach to drive team growth. If you're a problem-solver with a commitment to excellence, we want to hear from you!

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Xyla Community Services are a team of exceptional and conscientious nurses and care staff with high-quality care as their number one priority. This enables us to deliver the best complex care at home or in the community, 24/7 or whenever our service users need it. With compassion, integrity and dedication, we help empower people to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client’s lives is our passion and it’s this that sets us apart.

Everyday you will…

• Use your outstanding customer service experience to handle in & outbound telephone calls and emails being a point of contact for both our clients and candidates.
• Utilise your attention to detail to plan rotas and make decisions on nurses’ suitability for particular shifts ensuring their skillset matches the shift requirements and availability.
• Be resilient with your approach to work always presenting professional, courteous and knowledgeable behavior to clients, service users, field staff and colleagues.
• Work with the clinical and remote teams to ensure all administration is in line with CQC requirements in a timely manner.

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools and guidance you need to have a long, successful career with us.
• Progression and development opportunities within a global business made up of over 20 different brands- there are no limits for you!
• Endless learning and development opportunities at your fingertips, including fully funded qualifications.
• Gym Flex- discounted gym memberships, UK-wide.
• Regular events and incentives.
• Discounted Tastecard membership.
• Reward portal, offering discounts on shops, restaurants and bars.
• Free flu vaccinations.
• Cycle to work scheme.
• Aviva pension scheme matched up to 5%.
• Life assurance, critical illness cover and private medical insurance.
• Annual company holiday for top performers.
• Flexible working with opportunities to work from home.
• Onsite gym, café and shop in our office with available parking spaces!

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have...

• Exceptional written and verbal communication skills to deliver memorable top class customer service for our clients.
• Previous experience in administration, customer service or a healthcare setting.
• The ability to thrive under pressure by proactively managing tasks, prioritising effectively in order to deliver on meeting strict deadlines and KPIs.
• Good team working skills and the ability to work under minimal supervision whilst being able to prioritise and organise your workload.
• A willingness to deal with high call volumes showcasing a positive and engaging manner with the ability to solve problems effectively.

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.