Care Coordinator

Watracare; Birmingham; On-site; GBP 22,000 - 29,000; Full time

Job description

Location: Birmingham and Sandwell

Contract type: Full-time

Salary: £22,000 – £29,000 P.A

Apply by: 10th April 2025

Job description

As our new care coordinator, you will be responsible for organising and coordinating our team of care assistants and ensuring our customer care and support is covered appropriately, safely, and to the highest possible standard. Your main responsibilities will be:

1. Understanding, organising, and recording the availability of all new care workers.
2. Assigning Care Workers to customers while working within our standards.
3. Working closely and communicating with a wide range of customers.
4. Organising rotas for care workers on a weekly basis.
5. Inputting contingencies for care worker absences and changes.
6. Collaborating with other team members to ensure the highest quality of care.

We are looking for someone really special, who is excited to get involved with a great team and is ambitious and outgoing! To be successful in this role, we really need you to:

• Understand the needs of our customers and maintain their files and computerised records to ensure they are up to date at all times.
• Meet new care workers and help them start their work as quickly as possible, establishing and maintaining good working relationships with customers and colleagues.
• Provide clear and concise instructions so that everyone knows where they are supposed to be and when!
• Thrive in administration work; being organised and enjoying processes is key. You will need to spend time speaking to our care assistants and customers to fill gaps, so excellent telephone skills and a flair for building relationships will be very helpful!

It would be advantageous to have care coordination experience, but it’s not essential. If you’ve worked with a rostering system, we would love to hear from you!

For this post, you must be able to drive and have access to your own transport.

In return for your time and efforts, we will provide:

• A tablet and a mobile phone!
• Paid 28 days holidays.
• Pension Scheme.
• Continuous professional development (NVQs in Customer Service).
• A fun and inclusive environment to work in.

If you are keen to take the next step and want to work with a great team who give their all every day, click apply below or give us a call at:

0121 4547 999 option 4