Care Co-Ordinator / Medical Administrator

Care Co-Ordinator / Medical Administrator

Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.

Key responsibilities include:

1. Scheduling appointments
2. Managing patient records
3. Answering phone calls
4. Providing patients with information about healthcare services

Care Co-Ordinator / Medical Administrator will ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.

Main duties of the job

Patient Interaction and Support:

1. Front Desk Management
2. Appointment booking
3. Telephone Enquiries

Administrative Responsibilities:

1. eConsultations
2. Summarising
3. Coding and scanning
4. Any other administrative work as required

Communication and Coordination:

1. Care Navigation

Facility Support:

1. Resource Management
2. Safety Protocols

Quality Improvement:

1. Feedback Collection

Professional Development:

The Practice recognises that the role above is wide and varied and is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.

About us

Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.

Job responsibilities

A wide range of patient facing services and administrative duties.

Full job description can be found under supporting information.

Person Specification

Experience

• Experience in a receptionist or customer service role, preferably in a healthcare setting
• Experience with medical terminology and understanding basic healthcare operations
• Clear, polite telephone manner
• Competency in MS Office and Outlook
• Effective time management
• Accuracy and attention to detail
• Ability to follow policy and procedure
• Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required
• SystmOne clinical software user skills
• Ability to work autonomously and with a team
• Problem-solving, initiative and analytical skills

Qualifications

• GCSE grade 4 - 9 (A to C) in English & Maths
• NVQ Level 2 in Health & Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.