Cardiology Pathway Support (Support Medical Secretary) (Band 2) - Cardiology - University Hospi[...]

Cardiology Pathway Support (Support Medical Secretary) (Band 2) - Cardiology - University Hospitals of Derby and Burton NHS Foundation Trust

University Hospitals of Derby and Burton NHS Foundation Trust – Derby, Derbyshire

A vacancy has arisen at the University Hospitals of Derby and Burton at our Royal Derby Hospital in Specialist Medicine Business unit 2 for a Support Medical Secretary.

We are looking for multiple people to join our clinical administration medical secretary team within Cardiology, to work a total of 42 hrs 45mins per week. You will be working alongside & supporting other medical secretaries within the business unit in respect of their NHS work delivering high quality patient care, so confidentiality and a willingness to learn is essential.

Previous support administration experience, knowledge of the 18 week referral to treatment policy and standards would be advantageous. If you can type, have good communication and organisational skills, with the ability to prioritise your workload and would like to arrange a visit to the department to meet the team, please contact Julie Ogden, Medical Secretary Team Leader on 01332 786655.

Responsibilities:

• Provide effective communication across all boundaries to ensure the delivery of a comprehensive administration service.
• Ensure all enquiries are effectively managed and successfully resolved within prompt timescales.
• Maintain awareness and understanding of sensitive information, ensuring strict confidentiality at all times.
• Ensure timely delivery of regular and ad hoc data/information requested by the management team, producing reports as required.
• Utilize IT applications to monitor, prepare and validate databases as appropriate.
• Actively participate in regular team and departmental meetings.
• Answer telephone queries from patients.
• Type and dispatch clinical correspondence relating to NHS medical patients within the quality standards and time limits as specified.
• Effectively liaise with relevant wards and departments within the hospital and with patients and other health care providers associated with the Consultant and his/her team to ensure prompt and effective communication.
• Understand the 18-week RTT process and have knowledge of the Trust Patient Access Policy, agreeing to adhere to these policies according to National Trust Guidelines - Training provided.
• Provide support and cover to other areas of the Business Unit/Division and undertake other duties as requested.

Closing date of application: 11 November 2024

Interview date: 25 November 2024

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust.

In return we will offer:

• Development opportunities, including both professional and leadership development.
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Please see the attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.