Cardiology Appointment Booker

East Kent Hospitals University NHS Foundation Trust

We are looking for a candidate with excellent communication skills to join our friendly booking team at the William Harvey Hospital. The ideal candidate will be IT literate, work well under pressure in a busy environment, and be able to work accurately and effectively using your own initiative as part of a team.

We are seeking an enthusiastic and reliable candidate who ideally would be resilient and flexible to deliver a positive experience to all patients and service providers by the provision of an efficient, confidential, and professional service.

Working hours are 37.5 hours a week, Monday to Friday, 8am - 4pm.

Main duties of the job

We manage a high amount of referrals into the Cardiology department, aiming to book the patients within a reasonable timeframe to progress their pathways.

If you are passionate about people, you're the perfect fit for us. If you can bring your valuable skills behind the scenes, we want you!

Our vision is great healthcare from great people. If you are great at what you do and want to work in an environment where you can give your best, come and be part of us!

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.

Please be aware that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently hold a Certificate of Sponsorship or a work permit for another role and are already working in the country. As of 9th April, we can only sponsor candidates for a Skilled Worker Visa for band 2/3 roles if we can demonstrate that we were unsuccessful in recruiting a candidate who does not require a visa. Given this change, it is unlikely that we will be able to sponsor any candidates for a Skilled Worker Visa for this role.

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries, please don't hesitate to contact the line manager using the contact details below.

Person Specification

Qualifications & Training

• GCSE or equivalent passes in English
• To be numerate

Skills & Experience

• A sensitive, caring approach to people
• Ability to cope with demanding work and meet required Trust targets
• Able to work as part of a team or on your own initiative
• Diplomacy and discretion regarding patient confidentiality
• Computer skills including Windows-based operating systems
• Previous experience in customer service/reception
• Booking appointments while upholding 18-week RTT targets and Rapid Access pathways
• Demonstrate flexibility to adapt to the needs of a changing service
• Working knowledge of PAS and previous experience in the NHS
• Understanding of 18-week Referral to Treatment

Governance

• The post holder must maintain the confidentiality of information about patients, staff, and other health service business in accordance with Trust Policy

Other Requirements

• Upholds and models the Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Kent Hospitals University NHS Foundation Trust