Cardiology Admin Assistant

Bupa; London; On-site; GBP 28,000 - 32,000; Full time

Job description

Job Description:

Cardiology Admin Assistant

Cromwell Hospital, London SW5 0TU

Permanent

£28,000 to £32,000 DPE + fantastic benefits

Full time – 37.5hrs (Shifts are Monday to Friday 9am to 5pm)

We make health happen.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As a Cardiology Admin Assistant, you will provide admin support within the Cardiac outpatient department at the Cromwell Hospital. You’ll be working closely with the department's administrative manager, Cardiac Physiologists, and have working interaction with the wider MDT across the hospital.

You’ll help us make health happen by:

• To liaise with all Medical Staff and patients in request to book patients for cardiology tests, ensuring that all correct documentation has been completed by the referrer and uploaded on Compucare.
• To book all relevant tests/investigations for the patient as requested by the referrer.
• To contact all patients requiring cardiology tests, agreeing a suitable date with them and to send appointment confirmation letters as appropriate.
• To notify relevant staff and other stakeholders about the bookings.
• To accurately computerise all information relating to the booking, rebooking, cancellations, and recording outcomes.
• To check charges for all the Cardiology outpatients’ tests, ensuring that correct charges are applied on patients’ file on Compucare in a timely manner.
• Notifying relevant staff members regarding any missing or incorrect charges.
• Liaising with the billings team regarding any charges related issues.
• To receive telephone calls ensuring the caller’s needs are clearly established, accurate messages taken and passed on promptly, and callers are passed on to other colleagues when appropriate.
• To take any follow up action as agreed with a caller and to keep them informed of any outcomes.
• To ensure that patients and visitors are communicated with effectively and politely, and patient focus is maintained.

Key Skills / Qualifications needed for this role:

• Experience within administration/coordination in Hospital environment.
• Experience with Compucare or similar systems.
• Proficient in IT and Microsoft Office Packages.
• Excellent communication skills written and verbal.
• Excellent organisation skills and attention to detail.
• Excellent time management skills and able to meet deadlines.
• Able to build good relationships with colleagues and patients.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual Health Services Bonus Scheme.
• Support with travel costs via a season ticket loan or cycle2work.
• Various other benefits and online discounts.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type:

Full time

Job Area:

Administration

Locations:

Cromwell Hospital London