Car Parks Team Leader

Company Description

East Midlands Airport is more than just a travel hub; it's a thriving, fast-paced environment where careers take off. Part of MAG (Manchester Airports Group), we connect over 4 million passengers to 80+ destinations annually and are the UK's leading provider of pure freight services.

Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

Job Description

Car Parks Team Leader
Be the Driving Force at East Midlands Airport!

East Midlands Airport based

Permanent role

Full time - 4 on, 4 off (days & night shifts)

With 170,000 car movements and 15,000 parking spaces each year, our car parks are a crucial part of the airport experience. As a Landside Team Leader, you'll be at the heart of operations, ensuring an effortless customer journey from arrivals to departures.

1. Lead from the front: Motivate and support your team to deliver an exceptional customer experience.
2. Drive performance: Use data and insights to manage traffic flow and meet key performance targets.
3. Champion safety: Manage operational Health & Safety, conduct risk assessments, and foster a safety-first culture.
4. Communicate with impact: Keep your team engaged and informed with regular updates.
5. Develop talent: Provide coaching, feedback, and people management to ensure team success.
6. Advocate for excellence: Identify opportunities for improvement and help implement positive change.

Profile Description

We are looking to find someone with the following experience:

1. Proven leadership experience: Confident in giving feedback, motivating teams, and delivering results.
2. Strong communication & IT skills: Ability to engage with both customers and colleagues effectively.
3. Customer-facing Experience: Passionate About Delivering Outstanding Service.
4. Problem-solving abilities: Quick thinking and adaptable in a fast-paced setting.
5. A team player: Ready to lead by example and drive a culture of excellence.

We Offer

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including:

1. 24 days holiday + bank holidays
2. Free on-site parking
3. Discounted public transport
4. Exclusive company discounts on shopping, travel & more
5. 24/7 Virtual GP service
6. Care Concierge service for family support
7. Two paid volunteering days per year