Capacity Planning - Peak Captain, UTR CP, AMZL EU

DESCRIPTION

The goal of Amazon Logistics is to build a world-class last mile delivery operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost-effective way possible.

The Under-the-roof (UTR) Capacity Planning Team provides AMZL with safe, cost-optimal, and flexible capacity solutions for UTR operations, year-round and enabling the business to scale for seasonal peak demand increases. This role is based out of the London corporate office (LHR35, near LHR16). The ideal candidate is passionate about leveraging data to deliver actionable insights that impact daily business, has a strong delivery record, and has experience in driving execution in a cross-functional environment, backed by well-defined analysis and research. They thrive in a fast-paced environment, relish working with data, and enjoy the challenge of solving complex and ambiguous problems.

This candidate will own defining and ramping programs to integrate new programs, business lines, and delivery channels into the central AMZL UTR capacity planning cadence and process. You will identify the needs of the business, establish the product requirements and technology requirements to integrate the same, define a charter, and execute this strategy end-to-end from inception to implementation. You will analyze gaps, iterate and improve future plans, while working across-functions and building key relationships to ensure that decisions and plans being made and executed all come together for the benefit of the end customer and enable the AMZL operations to run as effectively as possible. You will challenge the unknown and strive for continuous improvement in key areas of our business.

A successful candidate enjoys problem-solving, is comfortable accessing and working with big data from multiple sources, and is enthusiastic about partnering with other teams across the business to deliver results. You should have an internal drive to challenge the status quo, excellent analytical skills, as well as excellent written and verbal communication skills. You should be a self-starter, comfortable with ambiguity, naturally curious, and be involved in the details.

Responsibilities include:

1. Drive optimisation of key UTR Capacity Planning metrics, to delight our customers on both performance and cost, by delivering projects to improve demand & supply planning, support systems, and tools development.
2. Identify and develop programs to address areas of opportunity for standardisation and efficiency improvement within the end-to-end last mile supply chain.
3. Support programs across multiple work streams, ensuring teams execute daily and weekly cadence while also delivering key programs on time.
4. Engage and earn trust of operational leaders across EU Amazon Logistics to help drive standardisation of process and execution framework.
5. Develop cross-functional relationships with first, middle mile, fulfilment, and central teams to drive overall EU operations alignment.
6. Partner with central tech and expansion teams to facilitate the translation of business requirements into technology requests, ensuring that UTR capacity planning has access to the best-in-class management platforms.
7. Implement a culture of continuous improvement through proven methodologies.
8. Establish scalable hiring processes that meet the needs of multi-site operations with a broad set of skills and language requirements.

BASIC QUALIFICATIONS

• Bachelor's degree with experience in a program management role.
• Strong leadership skills; experience leading large scale projects or programs; owning weekly & monthly status reports and updates.
• Strong project management and analytical skills; ability to manage different programs at a network level to influence and obtain buy-in, and then drive execution, analysis, and achievement of the right results.
• Problem-solving skills and the abilities to quantitatively analyse challenges, scope technical requirements, and effectively prioritise program deliverables.
• Excellent written and verbal communication skills with understanding of tech development processes and software lifecycle.
• Proven track record for delivering results on large, cross-functional, international milestone projects.

PREFERRED QUALIFICATIONS

• MBA or Master's degree in Engineering, Computer Science or operations related fields with minimum 5+ years of relevant experience.
• Experience in supply chain management/technologies and also in implementing Kaizen/continuous improvement processes.
• Experience with agile or similar program management methodologies.
• Proven track record in communicating with technical and non-technical stakeholders across multiple business units and engaging with remote teams and external partners.
• Strong data manipulation background and ability to work with numbers on a daily basis; experience with analysing big data sets; SQL, Python, VBA and similar a plus.
• Ability and interest to work in a fast-paced and ambiguous environment with good judgment in stressful situations.
• Ability to deep dive and develop innovative ideas for process challenges.

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