Capabilities & Training Specialist, Field Enablement

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co-brand cards for consumers, small businesses, midsize companies, and large corporations.

International Card Services (ICS) is a core operating group of American Express and has delivered robust growth over the past decade. Part of the ICS Team partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.

The International Field Enablement (IFE) Team is responsible for driving productivity for our 2000+ Sales & Account Development Teams through effective capabilities, training and communications. We’re seeking a strategic and passionate Capabilities & Training Specialist to drive success by ensuring Sales and Account Development colleagues understand and are utilising their Tech stack. The successful candidate will primarily be responsible for the design and delivery of Training on Sales Capabilities. In addition, they will support the prioritisation of Salesforce Change Requests and help deploy new capabilities to ensure ICS Team Members are as effective and efficient in their roles as possible.

How will you make an impact in this role?

The successful candidate will collaborate with the Salesforce Technologies Team, ICS Sales and Account Development Leaders, Global Commercial Services (GCS) Field Tools Team and the ICS COE to understand opportunities to deliver significant sales growth, drive productivity, efficiency and compliance.

Specifically, the successful candidate will be responsible for:

• Supporting Tools and Capabilities manager to understand field priorities for tools training across International
• Mapping tool usage across International Sales and AD teams and identifying consistent requirements
• Working with vendors to develop and create best-in-class training content
• Building out content to deliver training pathways
• Ensuring efficient management of coordination and communication for our participants and stakeholders.
• Support the Manager with the prioritisation of the Oneforce Change requests raised
• Support the rollout of new capabilities
• Maintain appropriate data records to meet audit requirements, and measure success against scorecard KPIs.

Minimum Qualifications

• A detailed understanding of Salesforce strongly preferred
• Flexibility and resilience to respond to changing requirements of the business
• Strong financial literacy
• Demonstrable experience in training content, design and delivery
• Experience in working with 3rd party vendors in training content creation
• Strong ability to facilitate and deliver training and coaching.
• Outstanding project management skills.
• Experience of collaborating across differing functional areas (e.g. marketing, product, risk, operations) to lead the design and delivery of relevant, timely, and engaging training programs
• A customer centric mindset
• Strong problem-solving skills with the ability to exercise mature judgment and prioritization.
• Strong communication skills (written and verbal)
• Enthusiastic, fun, flexible and demonstrates a willingness to learn!
• High attention to detail

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.