Cantonese speaking Customer Service Representative, Banking

Job Description

Ref: 22946

Job Title: Cantonese speaking Customer Service Representative, Banking (12 Months Temps)

The Skills You'll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller.

Your New Salary: up to £34k depending on experience.

Location: London.

Job Status: Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance.

Summary:

• To provide all cashier services and handle cash accurately.
• To provide existing and potential customers the best experience at the Bank.
• To provide quality customer services in accordance with the Bank’s policy and procedures.
• To recognise customers’ needs and develop new business for the Bank to achieve sales target.
• To support all designated areas within the branch operations where service or assistance is required.

What You'll be Doing:

Process:

• To accurately complete or input data and make amendments on screen and records.
• To maintain Clear Desk policy.
• To keep clear records of transactions/processes.
• To exercise due diligence and care in handling transactions.

People:

• To ask for help and support where necessary.
• To maintain good teamwork and work relationships with colleagues and other departments.

Customer:

• To have full understanding of the products and services before selling them to customers.
• Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
• To ensure customers are made aware of all the product details by signing the agreement.
• Resolve customers’ queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management:

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

The Skills You'll Need to Succeed:

• Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
• Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
• Knowledge of accounting terminology.
• Good Communication and Interpersonal Skills.
• Able to deliver tidy, neat and accurate work output.
• Effectively organize the assigned work and manage the time to meet the standards or goals established for the job.