Candidate Support Coordinator

Help change lives by supporting candidates through their Army recruitment journey, within the Army’s National Recruiting Centre.

As a Candidate Support Coordinator, you will work with regional recruiters to support candidates through the Army recruitment process.

This role will be based between your home and onsite at Upavon.

Job Description

What you’ll be doing:

• Contacting and supporting a number of candidates who are currently going through their recruitment journey to join the British Army.
• Updating clear and accurate candidate notes on the internal database.
• Taking ownership of your personal performance targets.
• Regularly suggesting valid and appropriate ideas to improve people processes and customer service.
• Engaging with appropriate internal and external stakeholders.
• Supporting recruiters within the regions.

What we’re looking for:

• Strong customer service experience over the telephone.
• Good communication skills, both verbal and written.
• Ability to work independently as well as within a team environment.
• Good IT skills, with the ability to learn in-house databases.
• Organised approach.
• Familiarity with Army Careers would be an advantage.

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team is constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information:

• Offer a salary of £22,542 pro rata (from the 1st April the salary will be increased to £24,043.50 pro rata).
• 23 days’ holiday (rising to 27) pro rata with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle to work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Flexible working options, between home and office.
• Full training given.
• Onsite secure parking, canteen and gym facilities.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com