Campus Director (Operations)

Management - Universities (Education & Training)

Full time

Location: UTAS Melbourne and UTAS Sydney Study Centres

Classification: Higher Education Industry Award (salary negotiable) + employer superannuation guarantee

Employment type: Full-time Permanent

Reporting line: ECA Chief Operating Officer (COO)

In partnership with the Education Centre of Australia (ECA), the University of Tasmania (UTAS) is opening a new study centre in Ultimo, Sydney in 2025; to add to the existing partnership for a UTAS Melbourne Study Centre. The suite of offerings at both campuses includes Business, Health Management, and ICT courses at undergraduate and/or postgraduate levels. The portfolio will continue to grow in the coming years.

The Campus Director (Operations) has both a strategic planning and development, as well as a ‘hands-on’ operational role. It has primary responsibility for delivering and/or supervising a range of operational matters: student administration and support services; marketing/recruitment and admissions; student compliance; finance and P/L reporting; facilities management; critical incidents; and workplace health and safety (WHS).

You will be ECA’s senior representative, reporting to the ECA Chief Operating Officer (COO), and will have responsibility for operational management of both study centres in Melbourne and Sydney. The appointee will be based at the Melbourne study centre and will need to travel on occasion to Sydney. The UTAS Melbourne Study Centre will be re-located in early 2025 to a new site at 655 Collins Street/Spencer Street.

The role requires a significant understanding of the international education sector; how universities operate; as well as familiarity with higher education standards and regulatory policies and procedures that guide international student administration. A major focus is on the delivery of an exceptional student experience - working with the UTAS Academic Director/s.

The position offers an opportunity to play a significant management and leadership role in a growing and diverse campus community committed to quality, teamwork, and a collaborative education partnership. Applications are encouraged from candidates with experience in tertiary education management and business development in the international education sector. Experience with tertiary education partnerships and private sector education institutions is desirable.

Key Responsibilities:

1. Develop and implement operational plans and services in a ‘start-up’ environment – covering campus facilities, finance, and people across the core functions of education and business development/sustainability.
2. Support business development and growth of enrolments through collaboration with ECA marketing, recruitment, and admissions teams.
3. Manage ECA-appointed professional staff at the UTAS Sydney and Melbourne campus to deliver against agreed service outcomes.
4. Ensure non-academic services supporting the delivery of UTAS programs at the Sydney and Melbourne campus comply with external regulatory requirements and standards - particularly those prescribed by the ESOS Act, National Code of Practice, and TEQSA threshold standards.
5. Manage all campus facility, critical incidents, and WHS related matters.
6. Ensure compliance with relevant UTAS and ECA policies across a range of activities and processes relating to student enrolments; tuition fee payments; ID cards; student progress; privacy; professional placements; examinations; student grievance and critical incidents.
7. Under the broad direction of the ECA COO, monitor the campus budget, cash flow forecasting, and cost control processes to meet annual and cost-specific budgets.
8. Develop a positive and proactive working relationship with all stakeholders across UTAS and ECA generally to ensure that operational requirements are resourced and met.
9. Ongoing development and mentoring of a professional staff team.

As the successful candidate, you will have:

1. A tertiary education qualification (preferably at postgraduate degree level).
2. Extensive experience in managing diverse operations, preferably within the higher education and international education sectors.
3. Knowledge of the governance, operation, and regulation of higher education providers.
4. High-level strategic planning capability with demonstrated ability to operationalise strategy through communication, teamwork, negotiation, and conflict resolution skills.
5. Ability to work with students and staff from varied cultural backgrounds.
6. Experience with third-party course delivery through managed campus partnerships between a university and private sector education provider (desirable).

EEO Statement:

At ECA, we champion our organisational values which include ‘Celebrate diversity and inclusion', thus we strive to be a place of growth where everyone can continually thrive. We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents, and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply / Further information:

Applications (including a cover letter, CV, and any additional supporting documentation addressing the Selection Criteria in the Position Description) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted. The successful candidate should be able to commence by the end of 2024 or early 2025.

For a copy of the full Position Description and any further information, please contact Andrew Holloway, Vice-President University Partnerships, ECA. Thank you for your interest in the position with the ECA Group at University of Tasmania!