Call Handler Administrative Officer - part time Shift F

Brook Street; Liverpool; Hybrid; Part time

Job description

Role: Administrative Officer
Location: Liverpool L2 9PP - 60% Office attendance required scheduled by rota

Working Hours: Part time, Shift F

• Monday 16:00 - 20:00
• Tuesday 16:00 - 20:00

Training: 2 weeks during the hours of 9:00 am to 17:00 pm and will be on-site

Contract: Temporary, 6-months with the possibility of extension based on performance and demand
Pay rate: £13.85ph

Brook Street in partnership with the Home Office has a fantastic opportunity to join a number of teams working across the Home Office within the Visas, Status, and Information Services command as an Administrative Officer.

Successful candidates will be posted to a team within the Visas, Status, and Information directorate; a diverse and dynamic unit that includes a variety of roles within different areas, as set out below.

Why choose us?

• Develop Your Career: Explore the exciting avenues within the Civil Service and elevate your professional journey.
• Join a professional and well-established working environment: Develop yourself in a fast paced yet immensely rewarding workplace where every day brings new opportunities.
• Working in the heart of the Civil Service: Supporting delivery of departmental priorities and providing an excellent customer service.

The Administrative Officer role is flexible and can include work in a variety of different business areas.
Roles include, but are not limited to:

Casework - including assessing documentation provided by customers and making robust and well-judged decision on visa applications.

Workflow - including data entry activities and providing administrative support at various stages of the customer journey to ensure delivery of an efficient service.

Correspondence - including reviewing incoming/outgoing customer correspondence comprising of emails/post and ensure that it is handled in accordance with the provided guidance.

Candidates will need to work flexibly and adapt to varying roles across different business areas. Successful candidates are expected to dress appropriately for a formal office workplace environment.

Key Duties

The below list is not exhaustive. Duties will vary according to business need.

Tasks may include:

• Use complex guidance and policy to consider and make well-judged decisions on customer applications in line with the immigration rules.
• Work at pace to meet productivity and quality targets.
• Record complex and sensitive data accurately on a variety of IT systems, in accordance with data protection guidelines.
• Articulate complex decisions in a concise, clear manner verbally and in writing.
• Working well within a team to deliver performance of a high standard and excellent customer service.
• Handle customer correspondence via post or email, ensuring that it is dealt with in accordance with the process guides. Ensure that correspondence is stored and shared appropriately and produce high quality, informative responses.
• Manage high volumes of calls in the customer services teams.
• Uphold the integrity of the department, displaying a professional standard of behaviour at all times and ensuring that timecards or overtime claims are submitted accurately.
  
• Excellent attention to detail and strong written and verbal communication skills.
• Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and Outlook.
• Time management, including ensuring that you complete and record your allotted daily working hours accurately.
• Organisation skills, including an ability to identify and prioritise urgent work.
• Decision-making.
• Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments.
• Taking responsibility for effective personal and team delivery.
  

You will be required to undertake security clearance and a basic DBS for these roles, and it is imperative that you have lived in the UK for the last 5 years, hold a valid passport and be able to provide two proofs of current address documents and a proof of national insurance document in order to apply for this role.
A basic DBS clearance will be completed by Brook Street prior to application for home office security clearance.
No holidays within the first 4 weeks. Virtual and/or face-to-face training will be delivered, and on-line/peer/manager guidance will be provided.