Call Centre Operator (M-F Part Time)

Call Centre Operator (M-F Part Time)

Location: Swindon, Wiltshire, United Kingdom

Time Type: Part Time

Posted On: Posted Today

Job Requisition ID: R2097988

About KBR and the Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa. Our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management, and construction sectors.

Working on the Ministry of Justice & Home Office South Contract, we deliver services through an Estates Intelligence Model. We utilise a central Computer Aided Facilities Management system to control and monitor all contractual requirements.

About the Role

Our busy contact centre has opportunities for an enthusiastic Call Centre Operator to join us on a part-time basis (Monday to Friday, 3pm-8pm, 25 hours per week).

Under close supervision, you will operate in the contact centre, answering calls in a timely fashion and according to guidelines, using basic knowledge of company policy and processes to meet client needs.

Core Responsibilities

1. Act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
2. Coordinate customer service requests to be sent out to the supply chain and chase progression of work orders.
3. Resolve queries and complaints by applying a first call resolution plan to each call.
4. Create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
5. Enhance customer perception of the service by exceeding expectations and delivering solutions in a customer-focused and timely manner.
6. Take ownership of own performance, actively seeking opportunities to improve and develop.
7. Ensure the highest standard of customer service at all times.
8. Keep up to date with changes across the team.
9. Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.

Required Qualifications

• GCSE (or equivalent) in Maths and English.
• Hold, have held or be eligible to apply for security clearance.

KBR is an Equal Opportunity Employer

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.