Call Centre Operator (4on 4off) 12 Month FTC

KBR, Inc; Swindon; On-site; GBP 40,000 - 60,000

Job description

Title: Call Centre Operator (4on 4off) 12 Month FTC

This role is 12 month FTC

About KBR and the Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.

Your Role

Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and nights). Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities and Duties

• To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
• Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
• Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
• To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
• To enhance the customers' perception of the service by exceeding their expectations and delivering solutions in a customer-focused and timely manner.
• Takes ownership for own performance actively seeking opportunities to improve and develop.
• Ensure the highest standard of customer service at all times.
• To take action to keep up to date with changes across the team.
• Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.

Qualifications

Essential:

• GCSE (or equivalent) Maths and English.
• Hold, have held or eligible to apply for security clearance.

We Deliver — Together.

KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives.

In everything we do, we are guided by our ONE KBR Values:

• We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.
• We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.
• We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.
• We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.
• We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.

At KBR, We Deliver.