Call Centre Agent - Full Time

Circet Ireland & UK; Selkirk; On-site; GBP 40,000 - 60,000; Full time

Job description

Circet UK are hiring full-time Call Centre Agents.

These roles work 37.5 hours per week, following an initial period of office based training, there is opportunity to work fully from home.

Full training and equipment are provided.

Our Call Center Agents are responsible for ensuring that the company completes as many jobs successfully daily as possible, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a Team Manager, you will communicate regularly with our customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound service calls.

Responsibilities:

• You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
• You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders.
• You will be responsible for supporting our engineer's various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
• You will review all jobs complete by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.

Essential Competencies

• Great Communication Skills.
• Excellent customer service focus.
• Ability to manage daily tasks efficiently.
• The ability to multi-task in a fast-paced environment.
• Ability to escalate and report issues.
• Proficient IT skills - email, webchat, spreadsheets etc.
• Great attention to detail.