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Call Center Operator - Uncapped Commission

EE

Mountain Ash

Hybrid

GBP 25,000 - 26,000

Full time

10 days ago

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Job summary

An established industry player is seeking a Call Center Operator to join their dynamic Sales Team. This role is perfect for individuals who excel in communication and enjoy building relationships. You will engage with customers over the phone, helping them discover the best products to enhance their digital experience. The company values flexibility and offers a supportive environment, enabling you to balance work and personal commitments. With a competitive starting salary and a range of attractive benefits, this is an exciting opportunity to grow your career while making a positive impact on customers' lives.

Benefits

Online GP access
Paid carer’s leave
Family Leave
Discounts on EE & BT products
Career development support
Volunteering days
Optional Private Healthcare
Optional Dental Insurance

Qualifications

  • Confident talker with strong communication and relationship-building skills.
  • Ability to engage customers and understand their needs.

Responsibilities

  • Engage with customers over the phone to enhance their digital lives.
  • Discuss suitable products and services without hard sales tactics.

Skills

Communication Skills
Negotiation Skills
Customer Service

Job description

Call Center Operator - Uncapped Commission

Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.

Why not use your skills and join our Sales Team in Merthyr? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

  1. A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
  2. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  3. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  4. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  5. Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  6. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
  7. Volunteering days, so you can give back to your local community.
  8. Optional Private Healthcare and Dental, to protect you and your family.
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