Cafe Manager

TN United Kingdom; England; On-site; GBP 25,000 - 35,000; Full time

Job description

We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.

As a Café Manager, you’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You’ll manage helpful, eager colleagues in a café that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.

You will be responsible for:

1. Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
2. Holding full profit and loss accountability for the café.
3. Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
4. Leading your team and inspiring them to hit sales targets.
5. Understanding the key drivers of our service plan and delivering to the standard required.
6. Selecting, training, and developing team members to enable them to feel proud of the work they do.
7. Acting as a café menu expert who can share knowledge with the team.
8. Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

You will need:

1. A background in hospitality, at supervisory level and above.
2. A commitment to excellent customer service.
3. People management skills that allow you to lead by example and coach in an inclusive manner.
4. Good planning and organisation skills.
5. Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
6. Excellent communication skills to motivate and support a growing team.

What's in it for you:

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:

1. Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
2. Request flexible working from day one.
3. Retirement savings plan.
4. Life Assurance.
5. Access to free wellbeing services with a range of resources to support your mind, body, and life.
6. An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
7. Uniform provided and policies to support you for all of life’s moments, big and small.
8. Holiday starting at 28 days (Including Bank Holidays).
9. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility.