C003868 Principal Technician (ICT Systems) (NS) - FRI 17 Jan RELAUNCH

Subject RFQ was relaunched as initial submitted candidates were found not compliant due to the following:

• According to his CV, his experience is related to Network (routers, switches, cabling, call manager). Candidate doesn’t show requested skills for this position.
• According to his CV, he has Analyst experience; however, not real hands-on sys admin & other areas of interest for the team.
• Service Desk experience, nothing relevant about sysadmin and other areas of interest for the team.
• According to his CV, his experience is related to Network and cabling. Candidate doesn’t show requested skills for this position.
• After a phone call to him, candidate couldn’t provide good answers to some technical questions related to his position.

Deadline Date: Friday 17 January 2025

Requirement: Principal Technician (ICT Systems)

Location: Norfolk, VA, US

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 31 March 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:

Software configuration

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools, to achieve a well-engineered result.
• Collaborates in reviews of work with others as appropriate.

System software

• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Installs and tests new versions of system software.
• Contributes to preparation of software implementation procedures with fallback contingency plans.

Network support

• Carries out agreed network maintenance tasks and specified operational configuration of network components.
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
• Uses network management software and tools to collect agreed performance and traffic statistics.

Systems installation and removal

• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
• Records details of all components that have been installed and removed.
• Assists users and follows agreed procedures for further help or escalation.
• Contributes to the development of installation procedures and standards.

Release and deployment

• Uses approved tools and techniques for specific deployment activities.
• Administers the recording of activities, logging of results and documents technical activities undertaken.

Deputize for higher grade staff, if required;

Perform other duties as may be required.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance.
• Higher vocational training in a relevant discipline with 3 years post-related experience, or a secondary educational qualification with 5 years post-related experience.
• At least 3 years practical experience of implementation and maintenance of ICT (Information and Communication Technology) end systems within a large organization.
• Good understanding of ICT systems and the ability to work independently to solve problems.
• Good experience configuring hardware and software.
• Hands-on experience troubleshooting technical issues and providing technical support to end-users.
• Experience in System Administration of both Windows and Linux Server Operating Systems.
• Broad and sound technical knowledge and experience in distributed Information Systems as they are applied to modern Command and Control Information Systems (C2IS).
• Experience with MS SQL DB, other database packages, database queries and scripting.
• Experience with and a good working knowledge of Relational Databases management including backups, archiving and replication.

Desirable Experience and Education:

• Knowledge of Microsoft SharePoint Portal administration and troubleshooting.
• System and Web-based application troubleshooting and fault analysis.
• Knowledge of applications used to support service delivery such as system monitoring, event management, and performance analysis.
• ITIL Foundation Certificate.
• Experience in Service Operation in an Enterprise Service Delivery environment including practical use of service management tools (e.g. ITSM).
• Prior experience working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organisation, including ACO and ACT.