C- Suite Operations Lead

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

C- Suite Operations Lead

Our C- Suite Operations Lead will be based from our clients Head Office and will be responsible for providing a personalised service for the C-Suite executives and their guests. Ensuring the day to day facilities meet their needs and is providing them with the ability to function with no disruption.

Working closely with the Workplace services team the individual will ensure safety, quality and customer service is of the highest calibre for our partner’s Senior Executives.

The successful candidate will have worked in a similar environment for a minimum of 10 Years and have a proven track record of service quality and excellence management and delivery.

Role and Responsibilities

• Providing personalised service to the Senior Executives, their Assistants and their Clients
• Working with the Workplace Services (WPS) Team to meet the needs of the C-Suite and their guests
• Liaison with client support teams (Security, Chauffeur, Events, IT/AV and others)
• The desire to identify opportunities for improvement and service development
• Having a deep knowledge of all the office amenities
• Ensuring the standards of the services and facilities are at the highest levels for your areas of responsibility
• Identify opportunities for improvement and service development primarily within the Host function and not limited to the head office location.
• Act as a source of aspiration in service excellence for colleagues and Host team members. Work with Site Leads for any feedback and improvements identified.
• Overseeing and supporting the hospitality function in managing small events and fine dining experiences on site
• If required to do so, provide external support to the Senior Executive and their Executive Assistants (EA’s), for booking services and managing events
• Ensure the quality of Hospitality Services are of the highest standards including, but not limited to event support, food and beverage services and the customer & client journey
• Build relationships with EA’s and the Executives
• Develop a watching brief of the Senior Executive meetings and ensure the WPS Team are advised and coordinate the response to those meetings
• Ensure testing of environments where necessary, prior to meetings
• Daily morning walks of the client space, make recommendations to the WPS team for improvement
• Deliver the professional greeting of clients and visitors, to the highest standards
• Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
• Ownership and accountability of the successful operational delivery of the C-suite areas
• Assist with defining and embedding the service at the new London HQ

Core Competencies

• Advanced customer relationship skills
• The ability to anticipate the executives needs and solving their problems
• The ability to communicate at all levels
• Previous experience in a similar role for a minimum of 10 years
• Excellent verbal and written communication skills
• Discretion is paramount
• Strong attention to detail
• Polite and friendly nature with excellent people management skills
• Ability to operate with minimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven

Location: On-site – London, GBR