Business Travel Consultant

Overview and what we offer

• Salary Competitive
• Mon - Friday 37.5hrs
• Location - Multiple offices around UK
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi-award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively.

Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group and includes Brighter Event, Elegant Resorts, If Only, and Destination Sports.

Your new role

We are actively seeking dedicated Business Travel Consultants. This role is ideal for individuals who are goal-oriented and excel in a target-driven environment. Our consultants play a critical role and are expected to handle and manage high-volume client interactions efficiently, consistently aiming to surpass our established service goals.

You will be joining us as a Business Travel expert with strong knowledge and experience of Galileo.

As one of our experienced Business Travel Consultants, you will be booking Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation.

What you need to succeed

You must be a clear and confident communicator with confidence in dealing with people at all levels. You'll need to possess great organization and time management skills and thrive in a fast-paced environment. You will be able to own & manage your own workload and it is essential you have previous Business Travel Consultant experience, with working knowledge of airline, rail fares and ticketing.

Your typical responsibilities will include:

• Booking and managing complex travel itineraries, encompassing air, rail, car, and hotel accommodations using GDS systems such as Galileo.
• Providing tailored travel solutions to clients, ensuring cost-effectiveness and convenience.
• Handling client inquiries, offering expert advice, and resolving any travel-related issues swiftly.
• Continuously updating your knowledge of fare structures, travel regulations, and destination information to offer the best service.
• Building and maintaining strong client relationships, identifying opportunities to exceed service levels and meet performance targets.
• Collaborating with team members to share best practices and contribute to a positive, high-achieving environment.

Essential

• Previous 1 year working as a Business Travel Consultant at a TMC to be considered for remote working, Derby or Stockport offices.
• Leisure travel, hotel, rail or strong customer service experience required as a minimum for Manchester and East Kilbride and other offices.
• Strong knowledge of Galileo GDS System is essential.
• Excellent attention to detail, accuracy, and the ability to follow instructions.
• Ability to consistently hit targets.
• Experience of working in a target performance environment.
• Ability to work under pressure and to tight deadlines fulfilling SLA Agreements.
• Excellent verbal and written communication skills.
• Excellent knowledge of Word and Excel – creating and maintaining documents.