Business Systems & Operations Specialist

Business Systems & Operations Specialist: Wakefield, MA – C-4 Analytics

C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. C-4 Analytics is committed to developing innovative solutions for every dealer in every market, and to providing the highest levels of accountability and customer service. We are currently hiring for a Business Systems & Operations Specialist: Wakefield, MA as we look to expand our team and support our growing roster of local and national clients.

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Who We're Looking For

The Operations team is seeking a detail-oriented and tech-savvy Business Systems & Operations Specialist to join our growing organization! Reporting to the AVP of Operations, the Specialist will play a key role in managing and optimizing core business systems such as HubSpot CRM, Jira, and Monday.com. This role will focus on driving process automation, improving system efficiency, and fostering collaboration across departments. The ideal candidate brings a problem-solving mindset, a passion for business systems, and a knack for workflow optimization using tools like Zapier and beyond.

A day in the life of a Business Systems & Operations Specialist

• Maintain and optimize HubSpot CRM to ensure data accuracy, efficient workflows, and reliable reporting.
• Provide user support, training, and ongoing enhancements.
• Manage Jira, Monday.com, and other operational tools to boost productivity and cross-functional alignment.
• Identify and implement opportunities to streamline and integrate business processes.
• Use automation tools like Zapier and HubSpot workflows to improve operational efficiency.
• Explore and implement AI-driven solutions to enhance reporting, task management, and overall system performance.
• Partner with Sales, Marketing, and Customer Success teams to ensure systems meet their evolving needs.
• Provide backup support for the AVP of Operations to ensure seamless system oversight.
• Build and maintain dashboards and reports to track system usage and business operations.
• Analyze data to identify trends and recommend process improvements.
• Develop clear SOPs and system documentation.
• Lead training sessions and promote best practices across teams.

What you’ll need to succeed:

• Bachelor's Degree with a focus on business, process and information systems, or related field.
• At least 3 years of experience with CRM administration or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Strong knowledge of HubSpot CRM (or similar CRM platforms).
• Experience with workflow automation tools (Zapier, HubSpot workflows, or similar AI-driven tools).
• Familiarity with Jira, Monday.com, or similar project management tools is preferred.
• Ability to analyze data insights and recommend system improvements.
• Strong collaboration and teamwork skills across departments.
• Strong attention to detail, troubleshooting skills, and adaptability.

Compensation:

We offer a competitive compensation commensurate with experience and qualifications. The starting annual salary for this position is $60,000.00. The final salary will be determined based on factors such as skills, knowledge, and demonstrated expertise. Please note that the stated salary range is flexible and negotiable based on individual qualifications and fit for the role. We encourage candidates to discuss their salary expectations during the interview process.

Flexibility:

The Business Systems & Operations Specialist may benefit from the flexibility to work in a way that suits them best. We offer the following working options:

• Office-Based: Our modern and well-equipped office space provides a collaborative environment where you can work closely with your team, engage in face-to-face interactions, and foster a sense of community.
• Hybrid: For those who prefer a balance between office and remote work, we offer a hybrid model. This allows you to divide your time between working in the office and remotely, providing the best of both worlds.

Working at C-4 Analytics

We provide our employees with a range of benefits, including career development programs, unlimited paid time off, and additional perks. All are welcome to visit our careers and culture page for more details.

More About C-4 Analytics

C-4 Analytics takes the guesswork out of advertising. We don’t over-promise: we over-deliver. We provide real value to our clients because we really value them as partners. We love Google and Facebook, but also love Instagram and Bing. We innovate, educate and instigate. We are forward-thinking, but we learn from the past. We are results-driven and our strategies drive results. We love the practical applications of psychology to marketing, but we aren’t above a good practical joke. We are team players, but we love to crush our competitors. We create an environment of respect and we respect the environment. We are the brains and the good looks. We are very humble. We are nerds, but cool, likable nerds. We are never gonna give you up. Never gonna let you down. We are all work and all play. We calculated that only 15.8% of visitors who started this paragraph would actually read this far down. We are C-4 Analytics.