Business Systems/Applications Analyst

Cisco Systems, Inc.; Greater London; On-site; GBP 40,000 - 80,000

Job description

Our mission is to deliver the technology that powers Cisco. We aim to enable every employee to perform at their best by eliminating barriers to collaboration and fostering new connections and communities. As a global leader in technology, networking, and innovation, we believe that helping our customers and partners starts with supporting our own workforce.

Our team provides top-notch SaaS productivity solutions by integrating cloud applications and services, ensuring Cisco employees enjoy an exceptional digital workplace experience.

You'll collaborate with a diverse and dynamic group of professionals, including product owners, architects, security and AI analysts, and various internal partners from all business units within Cisco.

This role focuses on reducing friction and costs within Cisco by eliminating redundant tools and enhancing governance.

Your impact

A highly skilled professional with a background in business or technology and 3-5 years of experience in application management. You are proficient in automation tools, enterprise licensing, and governance practices. With strong analytical and problem-solving abilities, you excel in stakeholder engagement, communication, and presentation.

You are collaborative, adaptable to Agile methodologies, and capable of managing vendor relationships while driving process improvements and innovation.

• Manage and operate applications used by Cisco employees.
• Consolidate and migrate multiple instances of an application into a single version through analysis, impact assessment, and communication.
• Follow processes and procedures to onboard new applications and review tenant settings.
• Approve new license requests and downgrade unused licenses.
• Implement and document processes related to enterprise licensing, including upgrades and downgrades.
• Ensure adequate support resources are available for Cisco employees.
• Create and manage the support SharePoint site for the application.
• Examine current business procedures and recommend improvements.
• Document updates to operational and support processes.
• Design, test, and implement automations (API, workflow, Power Platform/Automate).
• Implement governance and security best practices.
• Utilize project management skills for planning and managing project lifecycles.
• Proficiently create PowerPoint presentations and present to all organizational levels with clear, value-added messages.
• Serve as a liaison, engaging and connecting with dependent teams.
• Engage stakeholders effectively.
• Follow Agile methodologies.
• Communicate effectively in resolution management, negotiation, and handling difficult conversations.
• Assist with contract renewals.

Minimum Qualifications:

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• 3-5 years of experience in application management, business analysis, or a related role.
• Proficiency in application management consolidation and migration, including experience with enterprise licensing.
• Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.

Preferred Qualifications:

• Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.
• Experience with automation tools such as APIs and Microsoft Power Platform/Automate.
• Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.