Business Systems Analyst - CRM

TN United Kingdom; Marlow; Hybrid; GBP 35,000 - 55,000; Full time

Job description

Social network you want to login/join with:

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our IT Systems team

IT systems play a pivotal role in Softcat's success. As our business grows and evolves it is essential, we have a set of reliable, scalable yet flexible systems that are designed to ensure ease of doing business for our customers and employees. The Business Systems Team are responsible for the design, delivery, and management of these key business applications.

Success. The Softcat Way.

Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Softcat are embarking on a multi-year Sales system replacement programme on Dynamics 365 platform. We require a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of the programme, from initial scoping through to detailed requirements during the build and test stages.

This role involves close collaboration with various stakeholders, including business users, IT teams, and third-party partners. Excellent communication, collaboration, and analytical skills are essential for this role.

As CRM Business Systems Analyst, you'll be responsible for:

• Requirement Gathering: Collaborate with business stakeholders to elicit and document their Sales/CRM requirements.
• Documentation: Create clear and detailed business and functional requirement documents (BRDs/FRDs).
• Requirement Analysis: Analyse and prioritize requirements to ensure they align with business objectives.
• Stakeholder Management: Act as a liaison between business stakeholders and technical team.

We'd love you to have

• Experience working on CRM/ERP programmes.
• Knowledge and experience of Customer Management.
• Experience with delivering large, platform solutions potentially with a partner/system integrator.
• Excellent communication and interpersonal skills.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home.
• Working flexible hours - flexing the times you start and finish during the day.
• Flexibility around school pick up and drop offs.

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 18/04/2025 by TN United Kingdom