Business Systems Analyst

UnitedHealth Group; London; Remote; Confidential; Full time

Job description

Business Systems Analyst – UK, Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding team’s healthcare system work better for everyone.

As a Business Systems Analyst, you will be responsible for creating and delivering high-quality system solutions for our applications, products and services across all technology functions. You consult with users and technology specialists to define business processes and the information systems for supporting those processes. Individuals in this role may perform analysis and serve as business liaisons to understand and refine business requirements. You provide technical support in developing systems that are cost-effective and meet users’ requirements. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Roles may support both current system improvements and maintenance along with new system development.

Travel:
At least 50% travel is required between Ireland and UK sites; international travel to the US may be required on an exceptional basis. The individual must have a valid driver’s license and access to a personal vehicle.

Roles and Responsibilities of Senior System Business Analyst:

1. Applications training for customers.
2. Echo reporting configuration and training for customers.
3. Haemo, Cath Reporting and BCIS data entry configuration and training for customers.
4. Workflow customization and design to hospital customers.
5. Support sales efforts for indirect sales including product demonstrations.
6. Work closely with customers to benchmark, design, plan and implement optimal Haemodynamic and Cardiac Clinical Reporting solutions.
7. Support the installation, servicing and repair of complex clinical equipment and systems.
8. Check and approve operational quality of system equipment prior to clinical use.
9. Instruct customers in the operation and maintenance of the system.
10. Serve as company liaison with customer on clinical and technical matters for assigned projects.
11. Resolve clinical/technical problems, analyze and evaluate issues that may occur during implementation.
12. Test, benchmark and verify that the implemented system is error-free and functional prior to delivery to the customer.
13. Participate in Change Healthcare Cardiology User Group meetings and forums.
14. Maintain up-to-date knowledge of Diagnostic Cardiology procedures.

Required Qualifications of Senior System Business Analyst:

1. Third level qualification in IT/Health Sciences.
2. Proven Clinical Cardiology Experience of NHS or HSE, but ideally both. Experience in Haemo, Cath and ECG preferable.
3. Proven experience in IT/Cardiology setting, with considerable experience of training individuals/groups within previous roles.
4. Demonstrable experience working in teams to deliver change projects resulting in clinically improved outcomes.
5. Competent in MS Excel, Visio, PowerPoint.
6. Excellent communication and listening skills with an ability to transform customer requirements into deliverable actions.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveler community, or any other characteristic protected by law. Optum is a drug-free workplace. 2024 Optum Services (Ireland) Limited. All rights reserved.