Business Support Team Leader

NHS; Colchester; On-site; GBP 30,000 - 50,000; Full time

Job description

The Business Support Team Leader will apply expert knowledge of administrative procedures to provide supervision and leadership in the delivery of a high quality, effective, timely and efficient service for both the administrative and clinical teams, with a focus on delivering a positive patient experience, and excellent customer service.

Main duties of the job

1. To take overall responsibility for the coordination and prioritisation of workload for the administrative function of the Business Support Team.
2. Ensure that project and administrative support is provided to the services via the Business Support Team.
3. Responsible for the Line Management of the Business Support Officers, this includes PDRs, performance management, development, attendance management, disciplinary and grievance.
4. To mentor, support and develop staff, overseeing any staff induction and training.
5. To lead on, review and establish administrative processes that supports the Business Support team and allow the achievement of Provides Wellbeing strategic objectives.
6. Respond to ad-hoc requests made by the Provide Wellbeing management team in support of business growth.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Job responsibilities

1. Responsible for the Line Management of the Business Support Officers, this includes PDRs, performance management, development, attendance management, disciplinary and grievance.
2. Experience of co-ordination of multiple activities to support the delivery of services.
3. Experience of working within a team and providing support to more than one person.
4. Minimum of 3 years experience in an administrative role and working within a fast-paced organisation.

Person Specification

1. Previous experience in a similar role.
2. Knowledge of operational team activity that supports health / surgical services.

Experience and qualification

1. Experience in the development and performance management of employees.
2. Project Management Qualification or experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.